Online Customer Consultant

FranklinWH Energy Storage Inc; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

A dynamic energy solutions company in Singapore is seeking an Inside Sales Representative to engage potential customers and convert leads into sales. This role requires strong communication and interpersonal skills, with a focus on consultative selling. Candidates should have experience in sales and familiarity with CRM tools like Salesforce. Join a motivated team dedicated to providing exceptional customer experiences!

Qualifications

• Proven experience in inside sales or customer-facing roles.
• Strong communication and listening skills.
• Familiarity with CRM tools is a plus.

Responsibilities

• Contact and follow up with prospective customers.
• Understand and tailor pitches to customer needs.
• Track and update leads in the CRM system.

Skills

Communication skills

Interpersonal skills

Persuasiveness

Adaptability

Self-motivation

Tools

Salesforce

HubSpot

Job description

About the Role

We are seeking a highly motivated and results driven Inside Sales Representative to join our team. This role is focused on engaging in inquiries and leads who have expressed interest in our products, guiding them through the decision-making process, and effectively persuading them on the value and benefits of choosing our brand. You will play a key role in converting potential interest into confirmed sales by delivering a consultative and customer-centric experience.

Key Responsibilities

• Lead Engagement: Contact and follow up with prospective customers who have shown interest in our products via phone, email, and online channels.
• Consultative Selling: Understand each customer’s needs, preferences, and pain points to tailor your pitch accordingly.
• Product Advocacy: Clearly explain the features, benefits, and advantages of our products, highlighting what makes us stand out from competitors.
• Persuasion & Negotiation: Overcome objections, provide solutions, and build customer confidence to close deals.
• Pipeline Management: Track and update leads, opportunities, and activities in the CRM system to ensure accurate sales reporting.
• Collaboration: Work closely with the marketing and customer support teams to ensure a smooth customer journey.
• Sales Target Achievement: Consistently meet or exceed monthly and quarterly sales goals.

Qualifications

• Proven experience in inside sales, tele-sales, or customer-facing roles (B2C or B2B).
• Strong communication, listening, and interpersonal skills.
• Ability to build rapport quickly and adapt communication style to different customer personalities.
• Persuasive and confident in presenting product value.
• Self-motivated with a results-driven approach.
• Familiarity with CRM tools and sales tracking systems (e.g., Salesforce, HubSpot) is a plus.
• High level of resilience and ability to handle rejection professionally.