On-Site IT Support & Field Engineer

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore is looking for a Desktop Support Engineer to handle IT service management tickets and provide both hardware and software support. Candidates must be Singaporean due to security clearance, with a Diploma in IT or related field and at least 2 years of IT experience. Responsibilities include troubleshooting network issues and documenting resolutions. Proficiency in Mandarin is preferred for client communications.

Qualifications

• Strictly Singaporean due to security clearance requirements.
• Diploma in IT or relevant discipline.
• Minimum 2 years of IT experience required.

Responsibilities

• Support ITSM tickets, including hardware and software support.
• Document resolutions and update knowledge base.
• Perform network troubleshooting for both wired and wireless networks.

Skills

IT Service Management (ITSM)

Network troubleshooting

Customer support

VPN/Hardware troubleshooting

Mandarin proficiency

Education

Diploma in IT or relevant discipline

Job description

A leading IT service provider in Singapore is looking for a Desktop Support Engineer to handle IT service management tickets and provide both hardware and software support. Candidates must be Singaporean due to security clearance, with a Diploma in IT or related field and at least 2 years of IT experience. Responsibilities include troubleshooting network issues and documenting resolutions. Proficiency in Mandarin is preferred for client communications.