Novotel Singapore on Stevens : Guest Services Agent / Bellman

OXLEY GEM PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hospitality establishment in Singapore is seeking a dedicated team member to enhance guest experiences. Responsibilities include timely delivery of luggage, personal orientation of rooms, and serving as a welcoming ambassador in the lobby. Candidates should possess excellent communication skills and a proven service-oriented personality. Customer-related experience is advantageous, as well as the ability to work effectively in a fast-paced environment. Join us to deliver exceptional service to our guests.

Qualifications

• Customer-oriented with ability to provide exceptional service.
• Prior experience in hospitality is beneficial.
• Strong team player with collaborative skills.

Responsibilities

• Ensure timely delivery of guests’ luggage and messages.
• Personalize guest orientation in a friendly manner.
• Serve as an ambassador of the property in the lobby.

Skills

Service focused personality

Excellent communication skills

Ability to work well under pressure

Customer related experience

Job description

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Service focused personality is essential; customer related experience is an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted