Night IT Support Engineer — CRM & MES Troubleshooter

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading IT support firm in Singapore is looking for a candidate to provide application-level support in a manufacturing environment. The role involves working night shifts and requires experience in IT helpdesk support and basic SQL/database querying. Responsibilities include monitoring issues, conducting IT audits, and troubleshooting hardware/software problems. Candidates should have a diploma or degree in IT and at least 1 year of relevant experience. This position offers hands-on challenges in a dynamic environment.

Qualifications

• Minimum 1 year of IT helpdesk experience with basic SQL skills.
• Strong analytical and troubleshooting abilities.
• Basic understanding of networking and Wintel system administration.

Responsibilities

• Provide full IT helpdesk and end-user support during shift hours.
• Monitor and respond to issues via ticketing system related to manufacturing systems.
• Extract system transaction data using basic SQL queries.
• Monitor network/server health.
• Conduct internal IT audits and training.
• Coordinate onboarding/offboarding processes.
• Handle IT asset procurement and management.
• Maintain internal knowledge base and assist in root cause analysis.
• Troubleshoot system/application faults.

Skills

IT helpdesk support

Basic SQL/database querying

Troubleshooting abilities

Networking (TCP/IP)

Education

Diploma or Degree in Computer Science, IT, or related field

Job description

A leading IT support firm in Singapore is looking for a candidate to provide application-level support in a manufacturing environment. The role involves working night shifts and requires experience in IT helpdesk support and basic SQL/database querying. Responsibilities include monitoring issues, conducting IT audits, and troubleshooting hardware/software problems. Candidates should have a diploma or degree in IT and at least 1 year of relevant experience. This position offers hands-on challenges in a dynamic environment.