Night Front Office Manager: VIP Guest Champion

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Front Office Supervisor to oversee daily operations and ensure a seamless experience for guests. Responsibilities include supervising the Front Office, checking VIP arrivals, maintaining cleanliness and safety standards, and responding to guest inquiries. The ideal candidate enjoys engaging with guests, is detail-oriented, and can handle challenging situations professionally. Shift work, including overnight, is required.

Qualifications

• Strong communication skills in English; multilingual skills a plus.
• Ability to interact warmly with guests.
• Must work well under stress and handle challenges professionally.

Responsibilities

• Supervise daily operations of the Front Office.
• Ensure VIP rooms are prepared prior to arrival.
• Maintain cleanliness in lobby and public areas.
• Respond to emergency situations and coordinate with departments.

Skills

Communication

Guest service orientation

Attention to detail

Organizational ability

Job description

A luxury hotel in Singapore is seeking a Front Office Supervisor to oversee daily operations and ensure a seamless experience for guests. Responsibilities include supervising the Front Office, checking VIP arrivals, maintaining cleanliness and safety standards, and responding to guest inquiries. The ideal candidate enjoys engaging with guests, is detail-oriented, and can handle challenging situations professionally. Shift work, including overnight, is required.