Neuroscience Clinic Patient Experience Lead

National Neuroscience Institute; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a customer service representative to provide exceptional service to patients and assist doctors during consultations. The role requires strong interpersonal skills and a service-oriented mindset, with responsibilities including patient support, administrative tasks, and counter duties. Ideal candidates should have at least GCE 'N' level and 1-2 years of customer service experience. Join a dynamic team in a fast-paced clinic environment.

Qualifications

• 1-2 years of experience in customer service.
• Pleasant disposition and service-oriented approach.
• Ability to work in a fast-paced environment with PC literacy.

Responsibilities

• Provide high standard of service excellence to patients.
• Assist doctors during consultations and provide translation support.
• Perform administrative tasks after clinic sessions.
• Handle counter duties accurately for registration and billing.
• Educate patients on managing appointments effectively.

Skills

Customer service experience

Interpersonal skills

Computer literacy

Multitasking

Education

Minimum GCE 'N' level

Job description

A leading healthcare institution in Singapore seeks a customer service representative to provide exceptional service to patients and assist doctors during consultations. The role requires strong interpersonal skills and a service-oriented mindset, with responsibilities including patient support, administrative tasks, and counter duties. Ideal candidates should have at least GCE 'N' level and 1-2 years of customer service experience. Join a dynamic team in a fast-paced clinic environment.