Network Service support manager

China Unicom (Singapore) Operations Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established telecommunications company in Singapore is seeking a full-time support technician to manage cross-border network operations. This role involves providing technical support, managing faults, and ensuring platform stability for enterprises across ASEAN. Candidates should possess a relevant bachelor’s degree and have a solid understanding of IP networking, with proficiency in Mandarin and English. Immediate availability is preferred.

Qualifications

• 1 year of relevant experience in telecom service operations or NOC support.
• Solid understanding of IP networking, transmission systems, and mobile networks.
• Proficient in Mandarin and English for technical support coordination.

Responsibilities

• Provide responsive technical support for enterprise customers.
• Manage fault escalation and coordinate troubleshooting.
• Monitor data transmission platforms and ensure operational stability.

Skills

Excellent communication and coordination abilities

Strong project ownership and accountability mindset

Ability to handle high-pressure situations

Education

Bachelor’s degree in Telecommunications or related

Job description

Job Summary

Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

Key Responsibilities

• Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
• Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
• Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
• Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
• Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.

Requirements

• Education: Bachelor’s degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.
• Experience:
• At least 1 year of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.
• Strong candidates with internships or project-based experience in telecom service delivery will also be considered.
• Knowledge:
• Solid understanding of IP networking, transmission systems, and mobile network/MVNO platforms.
• Familiarity with incident management processes and post-sales technical support.
• Skills:
• Excellent communication and coordination abilities.
• Strong project ownership and accountability mindset.
• Able to handle high-pressure, time-sensitive service situations with professionalism.
• Language:
• Proficient in Mandarin and English (required for coordination with technical support teams based in Mainland China).

Other Information

• This is a full-time role based in Singapore.
• Open to individuals with relevant technical and customer service background in telecommunications.
• Immediate availability preferred.