MuleSoft Application Support Engineer

NTT Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A major technology firm is looking for a MuleSoft Application Support Engineer (L1/L2) to provide essential production support for integration applications in the banking sector. Candidates should have 4-8 years of experience with MuleSoft, focusing on incident management and support for MuleSoft Intelligent Document Processing (IDP). Effective troubleshooting skills and experience with API integrations are required. This role demands flexibility to work shifts and provide 24/7 support as needed.

Qualifications

• 4–8 years of IT experience with MuleSoft application support.
• Hands-on experience with MuleSoft Anypoint Platform and Mule 4.
• Effective communication and coordination skills.

Responsibilities

• Provide L1 and L2 production support for MuleSoft APIs.
• Monitor applications using tools like Anypoint Monitoring.
• Support integrations related to core banking systems.

Skills

MuleSoft application support

Incident management

Troubleshooting

Effective communication

Analytical skills

Tools

MuleSoft Anypoint Platform

DataWeave

REST/SOAP APIs

Anypoint Monitoring

Splunk

CloudHub

Job description

Location: Noida (ODC), Delhi, India

MuleSoft Application Support Engineer (L1 / L2)

Experience: 4–8 years

Role Summary

We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services.

Key Responsibilities

L1 / L2 Application Support

• Provide L1 and L2 production support for MuleSoft APIs and integrations.
• Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools.
• Handle incident, service request, and problem tickets in line with ITIL processes.
• Perform initial triage, log analysis, and issue resolution within defined SLAs.
• Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts.

MuleSoft & IDP Support Responsibilities

• Support MuleSoft applications built on Anypoint Platform.
• Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, and connectivity issues (HTTP, JMS, MQ, SFTP, DB).
• Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions.
• Handle IDP-related issues such as document ingestion and processing failures, OCR and extraction errors, and integration issues between IDP and MuleSoft APIs.
• Perform application restarts, configuration changes, and support deployments on CloudHub, Runtime Fabric, or on‑prem environments.

Banking & Compliance

• Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications.
• Ensure compliance with banking security, audit, and regulatory requirements.
• Participate in change management, release support, and DR activities.

Operational Excellence

• Maintain and update support documentation, SOPs, and runbooks.
• Participate in shift‑based and on‑call support.
• Work closely with infrastructure, network, and vendor teams.
• Identify recurring issues and support problem management activities.

Required Skills & Qualifications

• 4–8 years of IT experience with MuleSoft application support.
• Hands‑on experience with MuleSoft Anypoint Platform, Mule 4, DataWeave, REST/SOAP APIs.
• Experience supporting MuleSoft Intelligent Document Processing (IDP).
• Experience with log analysis and monitoring tools.
• Basic knowledge of CI/CD pipelines and deployment processes.
• Working knowledge of Linux/Unix environments.
• Good understanding of ITIL processes.
• Strong troubleshooting and analytical skills.
• Effective communication and coordination skills.
• Ability to work in high‑pressure production environments.

Operational Requirement

• Role requires readiness to provide 24x7 production support from the Noida ODC.
• Support will be rotational, including weekends, based on operational needs.
• Flexibility to work in shifts and provide on‑call support is mandatory.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

EEO Statement

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.