Membership Services Officer – Engagement & Renewals

National Service Resort & Country Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading club and resort in Singapore is looking for a Full-Time Officer for Membership. The role involves handling membership enquiries, maintaining records, and managing applications. Ideal candidates should have minimum GCE ‘O’ levels and at least one year of customer service or membership experience. A good team player with a service-oriented attitude is essential. The role offers a 5-day work week with specified working hours.

Benefits

Annual and medical leave

Annual Wage Supplement (13th month bonus)

Variable bonus

Subsidies for medical, dental & holiday

Medical and group insurance coverage

Long Service Award

Birthday gift

Corporate rates for selected tourist attractions

Privileged rates for usage of Club facilities

Qualifications

• Minimum GCE ‘O’ levels required.
• At least 1 year of experience in Customer Service or Membership services.
• Oriented towards service and people, with a team player mindset.

Responsibilities

• Handle membership enquiries via phone and email.
• Maintain updated membership records in CMS.
• Follow up on membership entrance fees and renewals.
• Activate and process new membership applications.
• Process membership suspensions and refunds.

Skills

Customer Service

Communication

Teamwork

Education

GCE ‘O’ levels

Job description

A leading club and resort in Singapore is looking for a Full-Time Officer for Membership. The role involves handling membership enquiries, maintaining records, and managing applications. Ideal candidates should have minimum GCE ‘O’ levels and at least one year of customer service or membership experience. A good team player with a service-oriented attitude is essential. The role offers a 5-day work week with specified working hours.