Member Growth Associate

Immanuel; Singapore; On-site; SGD 45,000 - 62,000; Full time

Job summary

A membership organization in Singapore is looking for a Member Growth Associate. In this role, you will support member growth and retention, handle administrative duties, and assist with events and outreach. Ideal candidates will have at least two years of experience in sales or administration, possess strong communication skills and attention to detail, and be able to navigate a fast-paced environment. This position requires a proactive mindset and the ability to build lasting relationships with stakeholders.

Qualifications

• Able to effectively communicate in English, both in written and verbal form in a professional setting.
• Two or more years of experience in sales or an administrative role supporting senior leadership.
• Stellar interpersonal and communication skills.
• Ability to build relationships with key stakeholders.
• Detail-oriented with good time management skills.
• Ability to prioritize work in a fast-paced, quickly changing environment.
• Initiative and independent judgment.
• Discretion and confidentiality required.

Responsibilities

• Organize or support Member, Chapter, and Director development activities.
• Provide high-level administrative assistance to leaders and team members.
• Serve as the primary contact for resolving membership-related issues.
• Drive process improvement and policy development initiatives.

Skills

Problem-Solving

Self-Management

Quality Management

Technical Proficiency

Communication

Teamwork

Analytical Thinking

Customer Service

Education

Diploma/Graduate

Tools

Microsoft Office Suite

Job description

Overview

Position Summary:

The Member Growth Associate is a problem-solver who fluidly switches between tasks and adapts to changing priorities. Reporting to the National Director, this role supports member growth and retention by engaging with current, prospective, and former Members. This ensures a seamless experience across onboarding, training, support, and promotional efforts. The Associate communicates effectively across all levels of the organization and through multiple platforms, contributing to both operational excellence and relationship‑building. They thrive in an office environment while performing administrative duties, supporting leaders, and serving as a hands‑on force for events and outreach. Flexibility, discretion, and a service‑mindset are key.

Job Responsibilities

Event, Engagement & Member Growth Coordination

• Organize or support Member, Chapter, and Director development activities
• Participate in planning and execution of events, training, and promotional campaigns
• Conduct outreach to current, prospective, and former Members to support renewals, re‑engagement, and conversion efforts

Administrative & Leadership Support

• Provide high‑level administrative assistance to assigned leaders and team members
• Draft letters, memos, reports, and other documents as needed

Member & Technical Support

• Serve as the primary contact for resolving membership‑related or account issues
• Support Members, Directors, and Ambassadors with technical issues related to BNI Connect and other networking tools
• Collaborate with the support team to address operational matters and ensure uninterrupted Chapter and Member activities

Marketing & Collateral Management

• Own the end‑to‑end process for marketing collateral, including inventory management, ordering, shipping logistics, and storage coordination
• Assist with marketing and promotional efforts for events, trainings, and meetings—locally, regionally, and nationally

Process Improvement & Team Collaboration

• Drive process improvement and policy development initiatives that impact the function
• Continually seek ways to enhance efficiency, Member experience, and team operations

Competencies

• Problem‑Solving
• Self‑Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Analytical Thinking
• Customer Service

Qualifications

• Able to effectively communicate in English, both in written and verbal form in a professional setting
• Diploma/Graduates welcome with two or more years of experience in sales or an administrative role supporting senior leadership
• Stellar interpersonal and communication skills
• Ability to build relationships with key stakeholders
• Detail‑oriented with good time management skills
• Ability to prioritize work in a fast‑paced, quickly changing environment
• Takes initiative, anticipates needs, and exercises independent/sound judgment.
• Discretion and confidentiality
• Intermediate Microsoft Office Suite e.g. Excel, Word, PowerPoint, Outlook