Member Engagement & CRM Manager

Association of Small & Medium Enterprises; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in Singapore seeks a Manager to develop and drive member engagement initiatives, enhancing membership and value propositions. Responsibilities include curating relevant programs for SMEs, improving automation in member relations, and leading a CRM project to enhance productivity. Candidates must hold a Diploma or Degree and have at least 3 years of managerial experience, particularly in a nonprofit or trade association. Strong writing and communication skills are essential for success in this role.

Qualifications

• Minimum 3 years of experience in a managerial role within a nonprofit or trade association.
• Proven track record in event management.
• Excellent writing, communication and presentation skills.

Responsibilities

• Develop and drive member engagement programmes.
• Curate and organise relevant programmes for SMEs.
• Communicate member benefits and improve sign-ups.
• Enhance automation and service level in member relations.
• Lead CRM project to boost productivity.
• Prepare necessary reports for management.

Skills

Writing skills

Communication skills

Event management

Organizational skills

Education

Diploma or Degree

Job description

A nonprofit organization in Singapore seeks a Manager to develop and drive member engagement initiatives, enhancing membership and value propositions. Responsibilities include curating relevant programs for SMEs, improving automation in member relations, and leading a CRM project to enhance productivity. Candidates must hold a Diploma or Degree and have at least 3 years of managerial experience, particularly in a nonprofit or trade association. Strong writing and communication skills are essential for success in this role.