MARKETING ASSISTANT MANAGER

GANDHI MESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local food service company in Singapore is looking for an Assistant F&B Manager to support operations, oversee food quality, and train staff. The ideal candidate will be customer-oriented and capable of handling daily challenges. Key responsibilities include managing inventory, directly interacting with customers, and ensuring compliance with hygiene standards. This role requires a team player who can maintain high service quality and adapt to changing situations.

Qualifications

• Experience in food and beverage operations is preferred.
• Strong communication and interpersonal skills.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Assist with opening and closing the stall, ensuring readiness for operations.
• Help manage inventory and restock supplies as needed.
• Oversee food preparation to meet quality standards.
• Interact with customers and address their inquiries.
• Monitor hygiene and safety standards to comply with regulations.

Skills

Team Player

Proactive

Customer-Oriented

Dependable

Adaptable

Job description

Job description (Assistant F&B manager)

Responsibilities

1. Operational Support

• Assisting with opening and closing the stall, ensuring readiness for operations.
• Helping manage inventory, restocking supplies, and placing orders when needed.
• Overseeing food preparation or product arrangement to meet quality standards.
• Ensuring the stall remains clean and organized throughout the day.

2. Staff Assistance

• Supporting the Stall Manager in supervising and coordinating staff activities.
• Acting as the point of contact for team members in the manager’s absence.
• Training new staff in operational procedures and customer service.

3. Customer Service

• Interacting with customers, addressing inquiries, and resolving minor complaints.
• Ensuring customer satisfaction by maintaining service quality and efficiency.
• Promoting new products or specials to customers.

4. Financial Assistance

• Assisting in handling cash, digital payments, and daily sales transactions.
• Supporting the preparation of sales reports or financial documentation.
• Ensuring accurate billing and smooth payment processing.

5. Compliance and Safety

• Monitoring hygiene and safety standards to meet regulatory requirements.
• Assisting with routine checks to ensure cleanliness and food/product safety.
• Reporting any compliance or safety concerns to the Stall Manager.

6. Marketing and Promotion

• Helping implements promotional strategies and events to attract customers.
• Maintaining the visual appeal of the stall (e.g., displays, signage).
• Collecting feedback from customers to improve services or products.

7. Problem-Solving

• Addressing minor operational issues, such as equipment malfunctions or shortages.
• Managing staff or customer conflicts in the absence of the Stall Manager.
• Offering suggestions to improve workflow or efficiency.

Key Traits of a Successful Assistant Stall Manager:

• Team Player: Works collaboratively with the manager and staff.
• Proactive: Takes initiative to address issues before they escalate.
• Customer-Oriented: Focused on delivering excellent service.
• Dependable: Reliable and capable of handling responsibilities in the manager’s absence.
• Adaptable: Able to respond effectively to changing situations