Market Delivery Lead

HSBC Global Services Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global bank in Singapore is seeking a highly qualified Delivery Lead to manage the delivery of complex initiatives and work collaboratively with stakeholders. The ideal candidate will hold a Bachelor’s degree, have strong knowledge of Retail Wealth businesses, and possess interpersonal skills for effective communication. This role requires adaptability, stakeholder management, and a strong understanding of Agile methodologies. Join a team that fosters a culture of respect and continuous development.

Qualifications

• Excellent stakeholder management and interpersonal skills.
• Strong understanding of Retail Wealth businesses and customer interaction models.
• Experience in complex project management with multiple workstreams.

Responsibilities

• Manage delivery of multiple complex initiatives from design to release.
• Work collaboratively with various stakeholders to produce delivery estimates.
• Define Agile project working approach and enforce methodology.

Skills

Stakeholder management

Agile methodologies

Data-driven client engagement

Project management

Interpersonal skills

Education

Bachelor's degree

Master's degree (preferred)

Job description

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening a world of opportunity by providing our customers with borderless banking and world-class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people.

Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. IWPB has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Delivery Lead.

In this role you will:

• As a Programme Delivery Lead, the candidate will be responsible for working collaboratively with local business heads, as well as a variety of global business and delivery partners to take programmes from initiation through to final implementation. Manage the delivery of multiple complex initiatives from design through to release.
• Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, Process Designers, IT, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.
• Empower teams to collaborate and make effective decisions promoting adaptive planning, evolutionary development, early delivery and continuous improvement.
• Define Agile project working approach and enforce all team members to follow the same methodology.
• Ensure risks and issues are identified, managed closely and remove project blockers from the team.
• Contribute to post‑implementation reviews to demonstrate success and progress of projects.
• Develop various project documentation to stakeholders (e.g. Project Plan, Status Report, Implementation checkpoints).
• Input to Business Case preparation, providing context and data to underpin assumptions.

To be successful you will need:

• Bachelor’s/ University degree holder, Master’s degree preferred.
• Strong working knowledge of the Retail Wealth businesses, with deep understanding of customer interaction models, multi‑channel journeys, data‑driven client engagement and digitally assisted advisory models.
• Strong understanding of Global/ Digital/ Business Transformation and Agile methodologies and best practice techniques.
• Experience of working on complex projects with multiple workstreams, with the ability to identify the deliverables needed to complete a task or project.
• Highly adaptable, self‑starter, ability to deal with ambiguity, thrives in fast‑moving and high‑growth environments, bias towards action.
• Strong stakeholder management and interpersonal skills particularly in communication, workshop facilitation and consensus building.

Opening up a world of opportunity

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.