Manufacturing Operations and Sales Supervisor

BARN & POTTER PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A manufacturing company in Singapore is seeking a candidate who can bridge operations and customer service. The ideal candidate will be responsible for supporting customers, supervising production operators, and ensuring efficient manufacturing processes. This role involves managing client accounts, overseeing daily operations, and leading a small team. Strong communication and organizational skills are essential, along with prior experience in manufacturing combined with customer service exposure. Flexibility to work public holidays and night shifts is required.

Qualifications

• Experience in a manufacturing environment with exposure to sales or customer service.
• Proven supervisory or leadership experience.
• Able to manage client relationships professionally.

Responsibilities

• Act as the main point of contact for clients in service and retail industries.
• Supervise daily manufacturing operations to meet production targets.
• Lead and motivate a small team of production operators.

Skills

Supervisory skills

Strong communication skills

Multitasking

Client relationship management

Job description

Job Summary

We’re looking for someone who can bridge operations and customer service—someone comfortable on the production floor and confident speaking with clients. In this role, you’ll be supporting our customers, supervising production operators, and ensuring the day-to-day manufacturing processes run smoothly and efficiently.

Key Responsibilities

Customer Support & Sales

• Act as the main point of contact for clients in the service and retail industries
• Manage client accounts and ensure timely follow-ups and order updates
• Work closely with the sales team to maintain customer satisfaction and service excellence
• Handle any issues or inquiries from customers in a professional and prompt manner
• Support customers on-site for product training
• Supporting to meet the Sales team Sales Performance KPI

Operations & Manufacturing

• Supervise daily manufacturing operations to ensure production targets and quality standards are met
• Work alongside the team to streamline production processes and troubleshoot any operational issues
• Support the filing process of the production process
• Ensure the production area is compliant with GMP regulations, health, safety, and company standards
• Oversee inventory and materials management in coordination with procurement team

Team Leadership

• Lead and motivate a small team of production operators
• Assign daily tasks, monitor performance, and provide on-the-job guidance and training
• Collaborate with upper management to improve team productivity and workplace culture

Requirements

• Prior experience in a manufacturing environment with a mix of sales or customer service exposure
• Proven supervisory or leadership experience is a must
• Strong communication skills and the ability to manage client relationships professionally
• Organized, proactive, and able to multitask in a fast-paced environment
• Able to work on Public Holidays, weekends and night-shifts (from 10pm – 10am)