Manager, Trust and Safety Strategic Command

Google; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company in Singapore seeks an experienced professional for the Trust & Safety team. This role involves managing crises, enhancing user safety, and collaborating across teams to address challenges in Google's products. The ideal candidate will have a Bachelor's degree, crisis management experience, and strong problem-solving and communication skills. Work requirements may include non-standard hours. We value diversity and are committed to equal opportunity.

Qualifications

• 4 years of experience in policy, legal, regulatory, or technology environments.
• Ability to work non-standard hours, including weekends.

Responsibilities

• Coordinate cross-product area incidents for resolution.
• Identify risks and conduct impact assessments.
• Lead projects with global partners for crisis management.
• Promote collaboration with intelligence, legal, and policy teams.
• Manage operations while improving SOPs.

Skills

Crisis management

Problem solving

Communication skills

Collaboration

Education

Bachelor's degree or equivalent experience

Job description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in a policy, legal, regulatory environment, content review, Trust and Safety, or technology environment.
• Ability to work non-standard, on-call rotation work hours, including weekends.

Preferred qualifications:

• Experience with managing escalations and crises, and working with front-line teams and executives.
• Experience with Google products, infrastructure, and types of online abuse.
• Excellent problem solving and thinking skills, with attention to detail in a changing environment.
• Excellent communication and presentation skills, with the ability to collaborate cross-functionally at multiple levels.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages

Responsibilities

• Take command during cross-product area incidents to ensure coordination and communication for resolution, tracking issues and escalations to minimize negative user and organizational impact.
• Identify risks and conduct impact assessments to develop mitigation strategies for managing product abuse, events, and global crises in the Asia-Pacific (APAC) region.
• Lead projects with global partners that contribute to end-to-end crisis management, focus on securing users while reinforcing trust and safety in Google products.
• Promote cross-functional collaboration with intelligence, legal, and policy teams to address tests, utilize root cause analysis to propose initiatives that strengthen future global Trust and Safety responses.
• Manage operations through prioritization and Standard Operating Procedure (SOP) improvements while contributing to training programs, work while being exposed to graphic, controversial, and upsetting content.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.