Manager, Silver Guardian Volunteer Mgt

Agency for Integrated Care; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public sector organization in Singapore is seeking a qualified team leader to oversee the implementation of a volunteer management system and foster positive engagement within the team and with stakeholders. The ideal candidate should hold a degree in Social Sciences or related fields, possess strong leadership experience (minimum 8 years) and excel in data analytics and communication. This role is key to enhancing volunteer programs and ensuring operational efficiency in various initiatives.

Qualifications

• Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
• Proficient in leading and mentoring a team.
• Experience in implementing volunteer management systems.

Responsibilities

• Lead and mentor a team to achieve positive outcomes.
• Oversee the implementation of a volunteer management IT system.
• Collaborate with IT vendors for support and training.
• Research best practices in volunteer management and implement strategies.

Skills

Leadership

Team Management

Problem-solving

Data Analytics

Communication

Education

Degree in Social Sciences, HR, IT

Tools

Volunteer Management Systems

Data Analytics Tools

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

• Lead, mentor and supervise team, providing direction and support to achieve positive outcomes.
• Oversee and provide strategic guidance in the implementation and maintenance of a robust volunteer management IT system to improve efficiency in volunteer management and volunteer scheduling.
• Work closely with IT vendor to develop strategy to facilitate and support partners and volunteers in onboarding and troubleshooting the volunteer management IT system within given timeframes, including conducting onsite/virtual briefings and training sessions when needed.
• Research to identify best practices, trends, and innovative approaches in volunteer management. Implement strategies based on findings to improve volunteer engagement and program effectiveness.
• Collect and analyse feedback from partners and volunteers regarding their experience with our volunteer programmes and using insights to recommend improvements.
• Oversees data management, ensuring accuracy and integrity of data for reporting and analysis purposes. Measure programme success and identify areas for improvement and prepare reports for reporting and presentations to relevant stakeholders.
• Build and maintain relationships with stakeholders such as volunteers, partners.
• Collaborate effectively with other teams within AIC to ensure alignment n AIC to ensure alignment and achieve organisational goals.

Requirements

• Degree in relevant field is preferred, including but not limited to Social Sciences. HR, IT
• Minimum 8 years of experience, with 3 years in managerial capacity
• Experience in volunteer management and volunteer management systems
• Strong leadership and team management skills.
• Strong ability to lead, mentor, and motivate a team.
• Communicate effectively to promote volunteer programmes and initiatives.
• Strong problem-solving abilities, critical thinking, and analytical skills, to derive actionable insights.
• Proficiency in conducting research and using findings to improve volunteer programmes.
• Proficiency in data analytics and project management
• Excellent written, verbal communication and interpersonal skills.
• Meticulous and resilient
• Ability to thrive under pressure in a fast-paced and changing environment.