Manager, Partner Relations, APAC

Unity Technologies; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company in Singapore is seeking a Manager of Partner Relations to lead a team focused on ensuring the success of valued partners. The ideal candidate will have a proven track record in managing external partnerships and possess excellent communication skills. This role involves proactive problem-solving and high-level customer interactions to maintain and improve satisfaction. Competitive compensation and opportunities for growth are offered.

Qualifications

• Experience managing large groups of external partners.
• Proficient English speaker.
• Previous international management experience.

Responsibilities

• Call out urgent customer issues and push for solutions.
• Supervise customer satisfaction and ensure timely resolutions.
• Build and maintain reporting of service quality.

Skills

Leading high-performance teams

Outstanding communication skills

Proactive personality

Job description

Opportunity

Unity's Partner Relations team is looking for a proactive people‑centric manager to be responsible for the success of our most valued partners while equipping the Partner Relations team with the knowledge they need to guide the success of Unity's largest. This role you will manage a team of Partner Relations Managers in Korea, Japan, Singapore, China, and possibly other locations in Southeast Asia serving customers located in those regions.

Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi‑user VR experiences and they'll need your help to get their projects to maximum performance, stay super‑stable and ship on time. Rest assured you'll never be bored at Unity.

As a Manager Partner Relations you're the fuel that keeps the whole operation ticking!

You'll need a deep understanding of Unity's customers development pathways help to surface and solve people issues and feed data back directly to our Senior Leadership. Lead customer issues with a calm diplomatic focus!

Strive for constant improvement both with our customers and within Unity. Set the bar high ensuring we are always focused on point and delivering a customer experience that is world‑class. You will enable an encouraging inclusive culture and proactively seeks to build out a team with a diverse range of skills and experiences.

What you'll be doing

• Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Supervise customer satisfaction and ensure the resolution of emerging issues in real‑time
• Build and maintain real‑time reporting of responsiveness service quality and customer satisfaction and use the data to help drive Unity’s customer care culture
• Proactively maintain excellent relations between the team and other departments within Unity

What we're looking for

• Proven track record of leading high‑performance teams & managing large groups of external partners
• Proficient English‑speaker with outstanding social & communication skills and a highly‑proactive personality
• Previous experience in an international management position reporting to a global manager ideally at an English‑first company
• Able to travel both domestically and internationally

You might also have

• Knowledge of SaaS Customer Success lifecycles and actions
• Previous employment in the games industry including games services or other intersecting industries

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa / immigration sponsorship is not available for this position.

Life at Unity

Unity NYSE: U is the world's leading platform of tools for creators to build and grow real‑time games, apps and experiences across multiple platforms. Creators ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers and more use Unity to bring their imaginations to life across multiple platforms from mobile, PC and console to spatial computing.

As of the fourth quarter of 2023 more than 69% of the top 1000 mobile games are made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and iOS App. 2023 Made with Unity applications had an average of 3.7 billion downloads per month. For more information please visit …

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This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes / CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third‑party agency or company that does not have a signed agreement with Unity.