Manager, Incentives Management (LIMD)

SkillsFuture; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A national skills development agency in Singapore is seeking a candidate for a role in the Levy and Incentives Management Division. The successful applicant will be responsible for operational process design, project management, and stakeholder engagement to support effective grant management. Ideal candidates will have up to 5 years of experience in grants or project management, strong analytical skills, and proficiency in various software applications. This is a 2-year contract role with potential for extension.

Qualifications

• Up to 5 years of relevant work experience in grants, operations, project management, or system development.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficiency in systems and design thinking methodologies.

Responsibilities

• Design, develop, and implement effective operational processes relating to funding administration.
• Lead project management efforts in the area of system development.
• Review workflows and develop Standard Operating Procedures (SOPs).
• Engage with training providers and other stakeholders to support grant administration.
• Work with large datasets for data extraction, collation, and reporting.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal relationship skills

Organizational skills

Tools

Word processing software

Spreadsheet applications

Presentation applications

Job description

What the role is

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in in funding administration.

Responsibilities and Competencies

Operational Process Design and Implementation

• Design, develop, and implement effective operational processes relating to funding administration.
• Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
• Competencies: Process Design, Operational Efficiency, Digitisation

Project Management and Technology Integration

• Lead project management efforts in the area of system development.
• Drive operations and technology integration initiatives to enhance operational efficiency.
• Competencies: Project Management, Technology Integration, Strategic Execution

Policy Development and Compliance

• Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
• Build and continuously strengthen processes and operational policies to achieve high service standards.
• Competencies: Policy Development, Compliance Management, Process Improvement

Stakeholder Engagement and Support

• Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
• Assist in the management of the outsourced service partner to maintain effective service delivery.
• Competencies: Stakeholder Engagement, Service Management, Communication Skills

Data Analysis and Reporting

• Work with large datasets to perform data extraction, collation, tracking, and analyses.
• Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
• Collate data and statistics and prepare information for reporting purposes.
• Competencies: Data Analysis, Insight Generation, Reporting Skills

Secretariat Responsibilities

• Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.
• Competencies: Organizational Skills, Multi-Agency Coordination, Communication

What we are looking for

• Possess the required competencies to execute the job duties proficiently
• Up to 5 years of relevant work experience in grants, operations, project management, or system development.
• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates without the required qualifications but with relevant experience and competencies are welcome to apply. Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.