Manager, Greenhouse Experience

DELOITTE & TOUCHE MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Senior Manager/Manager to join their Deloitte Greenhouse team. This role involves designing and delivering innovative Lab experiences to help clients tackle complex business challenges, along with contributing to business development efforts. The ideal candidate should possess strong consulting and facilitation skills, with a proven track record in project management and a proactive mindset. Successful candidates will benefit from a dynamic environment and opportunities for client visibility across various sectors.

Qualifications

• Minimum of 6 to 12 years work experience in a dynamic environment.
• 3+ years in management or internal consulting.
• Excellent verbal and written presentation skills.

Responsibilities

• Lead design and execution of customized Labs for clients.
• Manage requests and coordinate with internal teams.
• Contribute to business development and new Lab offerings.

Skills

Consulting skills

Facilitation skills

Project management

Critical thinking

Communication skills

Creativity

Tools

MS Office

Creative tools

Job description

Work you’ll do

The Deloitte Greenhouse Southeast Asia is positioned as an innovation and problem-solving accelerator. We help our clients advance their strategic growth or innovation initiatives through full-to-multi day(s) workshops, called “Labs”. We deliver a unique experience that combines technology, immersive tools and expert facilitation to help our clients ideate, develop strategies and solve complex business challenges.

This role will give the candidate a unique opportunity to work with a wide array of clients to solve business problems, stretch their critical thinking and problem-solving skills and network with executive level clients as well as Deloitte leaders. This is a fast-paced role where you are juggling multiple projects in various phases of design and delivery of bespoke in person or virtual Lab experiences, and where applicable, mobile sessions across the APAC region or globally.

The ideal candidate will be a high-performing SeniorManager/Manager with strong consulting and project management skills, good facilitation/presentation skills, with an interest in emerging technologies and innovation. A proactive and hardworking attitude will help him or her excel in this role.

Responsibilities

The selected candidate will be a key contributor to the Deloitte Greenhouse team and be involved in managing requests for Labs, supporting, designing and/or delivering Labs conducted in the Deloitte Greenhouse space in Singapore or virtually:

Lab Design and Execution

• Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences for the Deloitte Greenhouse
• Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes
• Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs
• Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately
• Develop the Greenhouse Lab practice and its Lab offerings, including strategy- and innovation-type Labs
• Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains
• Possess strong facilitation and presentation skills, with excellent executive presence
• Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab
• Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience
• Managing the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
• Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.

Program Management

• Supporting point of contact for Deloitte Greenhouse Lab requests. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
• Business development and promoting lab sessions when interacting with account teams in support of the team’s goals.
• Reviewing and supporting Deloitte Greenhouse communications, as needed – including but not limited to, writing success stories, proposal support
• Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
• Researching and testing creative / innovative approaches and exploring industry partnerships that could be leveraged in the Greenhouse.

Requirements

• Minimum of 6 and up to 12 years of work experience in a challenging and dynamic environment
• 3+ years of management consulting or internal consulting experience
• Experience in a client-facing role desired, but not required
• Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes)
• Well-developed consulting skills desired – including research and analysis, and the ability to simplify complex information into concise concepts
• Help steer abstract dialogue into actionable themes
• Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity
• Excellent presence, as well as strong writing and oral presentation skills are a must
• Possess high proficiency in MS office. Creative tools are a plus.
• Willing to travel overseas
• Experience in Design Thinking and knowledge in emerging digital technologies desirable
• Creativity and an eye for visual design desirable

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.