Manager - Global Logistics MNC

MICHAEL PAGE (PERSONNEL) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global logistics MNC in Singapore seeks a Manager (Contact Centre) to lead a high-performing team, ensure operational excellence, and maintain customer satisfaction. The ideal candidate has proven experience in customer service management, strong leadership skills, and proficiency in contact centre software. Join a reputable organisation with significant market presence and drive impactful operations.

Benefits

Opportunity to work in a global organisation

Chance to lead a professional team

Qualifications

• Proven experience in customer service management, preferably in transport & distribution.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and develop a high-performing team.
• Partner with HR and recruitment teams.
• Monitor performance metrics and ensure targets are achieved.

Skills

Customer service management

Leadership skills

Communication abilities

Problem-solving skills

Data analysis

Tools

Contact centre software

Job description

• Join a global logistics MNC and drive impactful operations.
• Lead strategic initiatives and empower teams to achieve operational excellence.

About Our Client

The hiring company is a well-established organisation in the transport & distribution industry with a significant presence in the market. They are committed to delivering exceptional service and operational efficiency.

Job Description

• Lead and develop a high-performing team, ensuring strong collaboration and accountability.
• Partner with HR and recruitment teams to attract and retain top talent.
• Collaborate with training and quality teams to ensure continuous learning and compliance with standards.
• Make operational decisions that align with business objectives and customer satisfaction goals.
• Maintain clear and consistent communication across all levels, encouraging feedback and insights to improve outcomes.
• Monitor performance metrics and ensure targets are consistently achieved.

The Successful Applicant

A successful Manager (Contact Centre) should have:

• Proven experience in customer service management, preferably within the transport & distribution industry.
• Strong leadership and team management skills to motivate and guide a team effectively.
• Excellent communication and problem-solving abilities to address customer concerns efficiently.
• Proficiency in using contact centre software and tools.
• A results-driven mindset with the ability to analyse data and implement improvements.
• A thorough understanding of industry regulations and compliance standards.

What's on Offer

• Opportunity to work in a global transport & distribution MNC.
• Chance to lead a professional team within a reputable organisation.

© Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.