Manager Community Engagement

REACH COMMUNITY SERVICES LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community service organization in Singapore seeks a passionate Manager, Community Engagement to lead community engagement, public relations, and fundraising efforts. This role involves building relationships with stakeholders, overseeing campaigns and events, and enhancing the charity's visibility. The ideal candidate will have a degree in a relevant field and 5-7 years of experience in community engagement and related areas. Strong leadership and communication skills are essential.

Qualifications

• Minimum 5-7 years of relevant experience in community engagement and fundraising.
• Strong leadership skills with a focus on team mentoring and growth.
• Excellent written and verbal communication abilities.

Responsibilities

• Lead community engagement and public relations efforts.
• Oversee fundraising campaigns and events.
• Manage donor relations and optimize CRM systems.

Skills

Leadership

Interpersonal skills

Stakeholder management

Written communication

Verbal communication

Proficiency in CRM

Digital tools usage

Education

Degree in Marketing, Mass Communications, Public Relations, or related field

Tools

CRM systems

Social media platforms

Job description

The Manager, Community Engagement leads the strategic and operational aspects of community engagement, public relations, fundraising, donor stewardship, volunteer management, and event planning. This role plays a key part in elevating the charity’s visibility, strengthening stakeholder relationships, and driving resources to advance its mission.

JOIN US if you are a passionate, service-oriented leader dedicated to upholding the values of our profession and organisation.

Key Responsibilities:

🤝Community Engagement & Donor Relations

• Build and nurture relationships with donors, partners, foundations and family offices.
• Develop strategies to grow our donor base and enhance retention.
• Manage donor accounts and ensure thoughtful stewardship.
• Optimize CRM systems for targeted outreach and data-driven insights.

💰Fundraising & Resource Mobilization

• Lead fundraising campaigns across digital, direct mail, grants, and sponsorships.
• Organize impactful fundraising events aligned with our mission.
• Prepare annual fundraising plans and performance reports.
• Cultivate partnerships to boost visibility and community support.

📣PR & Communications

• Oversee marketing and communications across all platforms.
• Manage media relations and public messaging to elevate our brand.
• Ensure consistent and compelling messaging for all stakeholders.
• Coordinate internal communications to keep staff informed and engaged.

🎉Event Planning & Stakeholder Engagement

• Plan and execute donor appreciation events and community outreach programmes and activities.
• Collaborate across teams to deliver seamless and strategic events.
• Gather feedback and measure event success to inform future initiatives.

🙌Volunteer Management

• Supervise the team in developing sustainable volunteer engagement strategies.
• Strengthen relationships with new and existing volunteers.
• Integrate volunteer and donor systems for better coordination.
• Oversee centralized databases for recognition and engagement.

👥Team Leadership & Collaboration

• Mentor and support team members to foster a high-performance culture.
• Set clear goals, conduct reviews, and encourage professional growth.
• Promote collaboration across fundraising, engagement, and volunteer functions

Requirements

• Degree in Marketing, Mass Communications, Public Relations, or related field.
• Minimum 5–7 years of relevant experience in community engagement, fundraising, PR/comms, event planning, and volunteer management.
• Strong leadership, interpersonal, and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Proficient in digital tools such as CRM systems, and social media platforms.
• Adaptable, resourceful, and mission-driven.