Manager, Business Office (Billing)

SingHealth Community Hospitals; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a Manager to lead their Billing team. You will oversee billing processes, foster team development, and ensure compliance with healthcare billing regulations. The ideal candidate has at least 5 years of experience in finance and a degree in Accountancy. Join us in delivering excellent healthcare finance operations.

Qualifications

• Minimum 5 years of experience in Accounting/Finance.
• 2 years of supervisory experience required.
• Prior experience in a healthcare setting is an advantage.

Responsibilities

• Administer the charging and billing rules to ensure compliance.
• Lead a team of Billing staff to achieve departmental KPIs.
• Handle public enquiries and complaints professionally.

Skills

Strong interpersonal and communication skills

Proficient in Microsoft Office applications

Ability to thrive in a dynamic environment

Collaborative team player

Excellent organisation and prioritisation skills

Education

Degree in Accountancy or Business Administration

Professional Accounting Qualification (ACCA or CA)

Job description

SingHealth Community Hospitals – Tiong Bahru

About SingHealth Community Hospitals
SingHealth Community Hospitals (SCH) comprises of Sengkang Community Hospital and Outram Community Hospital. Being Singapore's only cluster of community hospitals, we aim to deliver a seamless and integrated care path for patients requiring sub-acute care, rehabilitation and palliative care.

Our community hospitals are poised to set standards in care, exchange best practices and strengthen collaborations with our healthcare and community partners.

A Member of SingHealth Regional Health System
SCH is under the SingHealth Regional Health System (RHS) and is supported by the medical expertise and research capabilities of the SingHealth-Duke NUS Academic Medical Centre.

Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations. In this role, you will be involved in the following areas:

Charging/ Billing Roles

• Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
• Maintain master records in SAP-ISH & eCCAP that control billing system configurations
• Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.)
• Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing

Team Leadership and Supervision

• Lead a team of Billing staff to achieve departmental KPIs and operational targets
• Schedule work assignment and allocate resources for adequate coverage
• Set clear expectations, manage staff career development, and foster positive team culture

Customer Service

• Handle public enquiries and complaints efficiently, courteously and professionally
• Provide clear explanations for billing enquiries from patients and family members
• Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction

Purchased Services Management

• Oversee purchased services from external parties accurate and timely charging to patient bills
• Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
• Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements
• Establish SOPs, and train staff for system implementations and new service roll-outs
• Support the implementation of NBS as the designated expert user and/or primary trainer
• Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
• Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems

Others

• Provide management decision support through data extraction, collation, and business analysis as required
• Ensure timely reporting to MOH, management and other stakeholders
• Facilitate external audits and respond to auditor requirement and queries

Job Requirements

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
• Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
• Prior experience in a healthcare setting will be an advantage
• Proficient in Microsoft Office applications (Word, Excel, Powerpoint)
• Ability to thrive in a dynamic, fast-paced environment
• Strong interpersonal and communication skills with the ability to get stakeholder support
• Collaborative team player skilled in managing cross-functional and institutional relationships
• Adept at navigating complex, ambiguous, and challenging situations
• Excellent organisation and prioritisation skills
• Systematic and able to work independently under tight deadlines