Manager / Assistant Senior Manager (Digital Experience & Alumni Relations)

National University of Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A prestigious educational institution in Singapore is seeking a Manager/Assistant Senior Manager for Digital Experience and Alumni Relations. The role involves enhancing alumni engagement through digital initiatives and community management. Candidates should have 5-12 years of relevant experience, a degree in Communications or Business, and strong project management skills. This position is pivotal in fostering a vibrant alumni community through innovative digital strategies and insightful analytics.

Qualifications

• 5-8 years (Manager) or 8-12 years (Assistant Senior Manager) of experience.
• Excellent organizational and project management abilities.
• Analytical mindset with a people-focused approach.

Responsibilities

• Lead the integration of alumni digital touchpoints.
• Analyze participation trends and feedback.
• Curate experiences to keep alumni connected.

Skills

Stakeholder management

Project management

Data analysis

Community engagement

Education

Bachelor's degree in Communications, Business or related field

Tools

Salesforce

LinkedIn

ACP

Job description

Manager/Assistant Senior Manager (Digital Experience & Alumni Relations), BIZAlum Posting Start Date: 15/12/2025 Job Description:

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

This role blends relationship-building with digital fluency to strengthen alumni engagement. The incumbent will map alumni connectivity pathways, identify meaningful engagement opportunities, and use insights from data and networks to foster a vibrant, inclusive, and self-sustaining alumni community. They will curate experiences both digital and in-person that keep alumni connected, informed, and engaged.

• Lead the integration and optimization of alumni digital touchpoints across Salesforce, LinkedIn and ACP.
• Develop dashboards and insights to track engagement trends and recommend improvements.
• Identify emerging digital trends and technologies relevant to alumni relations and propose pilot initiatives.
• Curate digital spaces and initiatives that encourage alumni interaction, sharing and recognition.
• Translate community insights into actionable engagement plans that combine digital and in-person experiences.
• Support cross-border collaborations with global alumni representatives and alumni community initiatives.
• Analyze participation trends and feedback to identify under-engaged alumni segments and emerging opportunities.

Qualifications

• A Bachelor's degree in Communications, Business or any related field, with at least 5-8 years (Manager) / 8-12 years (Assistant Senior Manager) of working experience.
• Experienced in alumni relations, stakeholder management, partnership development or community management.
• Excellent organizational and project management abilities, with the capacity to handle multiple tasks.
• Analytical and yet people-focused mindset; able to see patterns of connection across networks.
• Versatile, resourceful and comfortable working across diverse audiences and support ad-hoc projects.

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department : Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 30854

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