MANAGER

HIEFF SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading service company in Singapore seeks a Manager to oversee business operations, supervise staff, and ensure exceptional customer service. The ideal candidate will have a Bachelor’s degree in business or management and strong leadership skills to manage conflicts and improve processes effectively.

Qualifications

• Bachelor’s degree in business, management, or related field.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Responsibilities

• Delegating responsibilities and supervising business operations.
• Hiring, training, and motivating employees while assessing performance.
• Resolving conflicts or complaints from customers and employees.

Skills

Communication skills

Leadership skills

Analytical skills

Conflict resolution skills

Time management

Project management

Education

Bachelor’s degree in business, management, or related field

Job description

Roles & Responsibilities

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.