Management Trainee

KAFFE GLOBAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading lifestyle beauty lounge in Singapore is seeking candidates for a Management Trainee Programme. This intensive program focuses on hands-on training across various outlets, aiming to develop future managers. Ideal candidates will possess a degree in Management or Business, showcasing strong communication skills and a customer-oriented mindset. Successful participants will enjoy opportunities for rapid career progression and an attractive salary package, along with dynamic working conditions.

Benefits

Attractive and competitive salary packages

Sponsored training courses

Extensive medical benefits

Birthday gift voucher ($100)

Qualifications

• Strong verbal and written communication skills.
• Well-groomed and professional appearance.
• Customer-oriented or passionate about serving customers.

Responsibilities

• Attend customer's needs and queries.
• Handle and resolve customer complaints.
• Ensure a wonderful salon experience for each customer.
• Oversee efficient day-to-day operations of the branch.

Skills

Account Management

Strategic Planning

Sales Management

Communication Skills

Customer Service

Personal Care

Education

Degree in Management or Business

Job description

Who are we?

Here at Initia Group, we aim to provide a consumer service business that is experience-based, differentiated and advantaged. As the Biggest Lifestyle Beauty Lounge, we have created a series of new concept salons that blend with lifestyle and trends through working in global teams across Singapore, Malaysia and Philippines. While you may be familiar with names such as Leekaja, Walking on Sunshine and Civasan, we are also looking to open more outlets of such fusion concepts in Malaysia.

What is a Fast Track Programme?

During our 2 years Management Trainee Programme, candidates will undergo intensive On-The-Job Training. You will be placed in one of our renowned outlets to interact with existing employees, gain exposure to the F&B and Salon industry, as well as understand your strengths and interests better.

Career plan

Opportunities for career growth and Development Opportunities will be given within these 2 years. Candidates who successfully completed and master this programme will be promoted to Assistant Outlet or placed in other departments upon discussion. Candidates may also look forward to honing their skills further and rapidly grow to be our Manager, Outlet Manager or even Area Manager.

What you can look forward to

• Customized Development Programme
• Mentoring by Experienced Managers
• Meetings and interaction with the Management Team
• Participate in multiple hands‑on projects
• Job rotation within management and operations

Job Description & Requirements

• Attend customer's needs and queries
• Handle and resolve customer complaints
• Ensure to give a wonderful salon experience for each customer
• Provide quality management and administrative support
• Oversee an efficient and effective day‑to‑day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Monitor and manage customer complaints, ensure satisfaction and administer follow‑up for same to receive feedback
• Implement and improve customer retention and also to bring in more new customers
• Attract customers by answering product and service questions
• Monitor to ensure a clean and safe working environment
• Assist managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist manager in evaluating performance (writing reports and data)

Requirements

• A degree in Management or Business
• Strong verbal and written communication skills
• Well‑groomed and professional appearance that best suitable to the salon image
• Customer‑oriented or passionate about serving customers
• Effective communication skills
• Knowledge or experience in management or relevant similar field is a plus

Why join us?

• Attractive and competitive salary packages
• Accelerated learning guaranteed career growth
• Dynamic and fun working environment
• Sponsored training courses – Service leadership, Introduction to Management
• Extensive medical benefits
• Birthday gift voucher ($100)
• Incentives and commission – once promoted to supervisor

SKILLS

• Account Management
• Strategic Planning
• Housekeeping
• Sales Management
• Strategy
• Scratch
• Writing
• Communication Skills
• Administrative Support
• Wellbeing
• Team Player
• Sales and Business Development
• Customer Service
• Personal Care