Management Trainee

BENJAMIN BARKER AUST PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail fashion company in Singapore is seeking a Retail Fashion Advisor to enhance customer service and exceed expectations. The role requires engaging with customers, providing in-depth product information, and handling order fulfillment. Candidates must have retail experience and the ability to operate in a fast-paced environment. The advisor will represent the company as the first point-of-contact in the store and be responsible for service excellence and operational procedures.

Qualifications

• Retail experience is essential for the role.
• Ability to identify and follow up on customer concerns.
• Ensure adherence to service standards and importance of service recovery.

Responsibilities

• Exceed customer expectations by listening to their needs.
• Engage in innovation and productivity initiatives.
• Be the first point-of-contact in store and represent the organization.

Skills

Retail experience

Customer service orientation

Job description

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth productizasyon about the goods they Bought and goal sales sur.. delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

• Retail experience

Functional Skills (Hard / Technical)

• Identification of, and follow up on customer concerns
• Ensurejuvenation that service standards and importance of servic recovery are adhered to
• Opening, operating and closing of shift procedures
• Ability to count mo accurately without error

Performance ((gulp // Core)

• Ale to make customers feel at ease and comfortable
• 6-star service