Management Assistant Officer, Customer Service (One year contract, renewable)

NATIONAL UNIVERSITY OF SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is looking for a Front-of-House Assistant to provide friendly assistance to visitors, handle inquiries, and manage ticketing duties. The ideal candidate will have customer service experience, communicate fluently in Mandarin, and thrive in a fast-paced environment. Responsibilities include managing queues, providing information on exhibitions, and ensuring excellent visitor engagement. This role requires a positive attitude, teamwork, and willingness to work weekends and public holidays.

Qualifications

• Customer service experience or related training preferred.
• Comfortable working in a fast-paced environment and managing peak crowd situations.
• Familiarity with ticketing or point-of-sale systems is an advantage.

Responsibilities

• Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
• Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
• Manage queues, crowd flow, and support group visits, school groups, and peak periods.
• Handle customer complaints professionally and provide appropriate solutions within guidelines.
• Share accurate information on exhibitions, programmes, and museum facilities.

Skills

Customer service experience

Strong command of spoken and written Mandarin

Basic PC skills

Team player

Ability to multi-task

Friendly and approachable

Education

GCE ‘N’ / ‘O’ Level or ITE certification

Job description

Interested applicants are invited to apply directly at the NUSCareer Portal.

Your application will be processed only if you apply via NUSCareer Portal.

We regret that only shortlisted candidates will be notified.

Job Description

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors’ enquiries, in order to ensure that the needs of museum visitors are appropriately met.

• Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
• Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
• Manage queues, crowd flow, and support group visits, school groups, and peak periods.
• Handle customer complaints professionally and provide appropriate solutions within guidelines.
• Share accurate information on exhibitions, programmes, and museum facilities.
• Assist with events, tours, and emergency procedures when required.
• Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
• Guide and train new staff or interns on ticketing procedures and FOH operations.
• Deliver excellent customer service and engage visitors positively.
• Perform any other duties relevant to daily operations.

Qualifications/Requirements

• GCE ‘N’ / ‘O’ Level or ITE certification.
• Customer service experience or related training preferred.
• The successful candidate in the FOH team will communicate with Chinese visitors. Hence, a strong command of spoken and written Mandarin is essential.
• Comfortable working in a fast-paced environment and managing peak crowd situations.
• Friendly, approachable, and able to interact confidently with visitors of all ages.
• A good team player with a positive attitude and willingness to learn.
• Able to multi-task and handle operational responsibilities efficiently.
• Proficient in basic PC skills; familiarity with ticketing or point-of-sale systems is an advantage.
• Willing to work on weekends and public holidays as part of a duty roster.