M365 Support Engineer – Concierge IT Specialist

PERSOL; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing and recruitment agency in Singapore is looking for a Subject Matter Expert to provide first-level IT support for Microsoft 365 environments. The role involves solving issues related to applications and managing user accounts. Candidates should hold a diploma and have at least 2 years of service desk experience. Strong technical skills in supporting various devices and knowledge of Windows OS are essential. Certifications such as Microsoft 365 Certified: Fundamentals are preferred.

Qualifications

• Minimum 2 years of end-user support or service desk experience required.
• Strong technical skills required for desktops, notebooks, tablets, and smartphones.
• Knowledge of Windows OS and M365 ecosystems/applications necessary.

Responsibilities

• Provide support and administration for M365 ecosystems including Office and Outlook.
• Liaise with second-level support on product enhancements.
• Provide first-level troubleshooting and escalate issues as necessary.
• Maintain ownership of cases and ensure timely updates to customers.

Skills

End-user support

Technical skills in desktops and mobile devices

Knowledge of Windows OS

Experience with Active Directory

Education

Diploma

Tools

Microsoft 365

VPN

macOS

Job description

A staffing and recruitment agency in Singapore is looking for a Subject Matter Expert to provide first-level IT support for Microsoft 365 environments. The role involves solving issues related to applications and managing user accounts. Candidates should hold a diploma and have at least 2 years of service desk experience. Strong technical skills in supporting various devices and knowledge of Windows OS are essential. Certifications such as Microsoft 365 Certified: Fundamentals are preferred.