Luxury Operations Leader

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Director of Operations to provide strategic leadership across all departments. This role focuses on ensuring operational excellence and guest satisfaction, with responsibilities spanning from managing hotel operations to driving financial performance. The ideal candidate has 10–15 years in luxury hospitality, preferably in a similar leadership role. Strong leadership, strategic thinking, and a commitment to service excellence are essential for this position.

Qualifications

• Minimum 10–15 years of leadership experience in luxury hospitality.
• Experience as Director of Operations or Executive Assistant Manager preferred.
• Strong service excellence track record.

Responsibilities

• Lead operations management across all departments.
• Drive guest experience and service recovery plans.
• Engage and develop department heads and leaders.
• Monitor P&L performance and address variances.

Skills

Leadership

Operational Excellence

Guest Experience Management

Financial Acumen

Job description

A luxury hotel in Singapore is seeking a Director of Operations to provide strategic leadership across all departments. This role focuses on ensuring operational excellence and guest satisfaction, with responsibilities spanning from managing hotel operations to driving financial performance. The ideal candidate has 10–15 years in luxury hospitality, preferably in a similar leadership role. Strong leadership, strategic thinking, and a commitment to service excellence are essential for this position.