Luxury Boutique Hotel Manager & Guest Experience Leader

The Garcha Group Marriott International; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading luxury hotel group in Singapore is looking for an experienced hotel operations professional. Responsibilities include managing the operations team, ensuring guest satisfaction, and handling HR activities. The ideal candidate must have at least 3 years of relevant experience and strong communication skills. Proficiency in Microsoft Office, Opera PMS, and other hotel management software is expected. Successful applicants will enjoy comprehensive benefits and a positive work environment.

Benefits

Disounts on F&B and room rates

Comprehensive health insurance

Yearly staycation in Garcha Group Hotels

20% off food & beverage

Qualifications

• Minimum of 3 years of experience in a similar position.
• Strong knowledge of Hotel Operations is essential.
• Ability to handle sensitive information confidentially.

Responsibilities

• Ensure team aligns with guest tracking and productivity goals.
• Communicate and update goals with employees.
• Provide excellent customer service to all guests.
• Assist in performing annual quality audits.

Skills

Hotel Operations knowledge

Proficiency in Microsoft Office

Outstanding verbal and written communication skills

Highly developed organizational skills

Tools

Opera PMS

Micros

GXP

Job description

A leading luxury hotel group in Singapore is looking for an experienced hotel operations professional. Responsibilities include managing the operations team, ensuring guest satisfaction, and handling HR activities. The ideal candidate must have at least 3 years of relevant experience and strong communication skills. Proficiency in Microsoft Office, Opera PMS, and other hotel management software is expected. Successful applicants will enjoy comprehensive benefits and a positive work environment.