Loan Officer (Up to 4k/6 days work week)

BST CREDIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is looking for a Branch Officer to deliver excellent customer service and assist clients with their loan applications. Candidates can be entry-level with the right skills and must be proficient in both English and Mandarin for effective communication with Mandarin-speaking customers. The role includes data entry, administrative duties, and supporting clients throughout their appointment. Attractive salary and team incentives are provided, along with comprehensive training.

Benefits

Attractive salary and team incentives

Quarterly team building activities

Comprehensive on the job training

Qualifications

• Entry level position suitable for candidates with the right skills.
• No prior experience is required.
• Ability to communicate effectively in English and Mandarin.

Responsibilities

• Provide exceptional customer service to walk-in customers.
• Assist customers with loan applications and queries.
• Manage client accounts and perform data entry accurately.

Skills

Excellent communication skills

Friendly and positive attitude

Proficient in English and Mandarin

Education

Entry level with right skill set

Job description

Job Function

The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.

Responsibilities

• To provide customer service at exemplary levels while upholding the professional image of the company.
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
• To provide clear and coherent explanation of contract terms, products and details to customers.
• To assist customers with their loan applications.
• To answer customers’ queries and to explain loan procedures over the phone.
• To assist with clients account management, along with accurate and careful data entry of customer details.
• To help in administrative duties such as photocopying and filing when necessary.

Requirements

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits

• Attractive salary and team incentives.
• Quarterly team building activities.
• Incentives will be given for meeting KPIs.
• Highly accessible place of work near MRT, with close proximity to the heart of the city.
• Comprehensive on the job training will be provided.