Legal AI Operations Manager

NCS Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Legal AI Operations Manager to oversee operational functions within the legal and commercial management team. This role involves designing workflows for knowledge capture, implementing AI tools for contract analytics, and managing the contract repository. Candidates should have 5+ years in legal operations or IT management with a degree in AI, IT, Legal Studies, or Business Administration, and familiarity with legal tech and data governance. This position offers an exciting opportunity to drive digital transformation initiatives.

Qualifications

• 5 years’ experience in legal operations or IT management.
• Familiarity with technology implementation and process optimisation.
• Keen interest in document automation and legal-tech platforms.

Responsibilities

• Maintain and design standardised workflows for knowledge capture.
• Integrate AI-driven analytics into performance dashboards.
• Manage the contract repository for compliance.

Skills

Legal tech expertise

Analytical skills

Workflow design

Data governance

AI adoption

Education

Degree or Diploma in AI, IT or related field

Legal Studies or Legal Operations

Business Administration

Job description

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Summary

The Legal AI Operations Manager is responsible for operational administrative functions of the Legal and Comercial management team and later building operational infrastructure, leading AI adoption within the legal and commercial management function . This role combines operational administrative disciplines, process design, data governance, technology ownership and administration.

What will you do?

Legal Operations

• Maintain and later design standardised workflows for knowledge capture.
• Support/facilitate implementation of contract/legal documentation standards, maintain clause libraries/playbooks, and update/manage templates.
• Develop and track performance dashboards and operational KPIs
• Build audit-ready processes that ensure consistency, accountability and traceability
• Integrate AI-driven analytics into performance dashboards and reporting

AI Enablement

• Implement the Legal team’s efforts in evaluating, optimising and integrating AI tools for contract analytics, drafting, summarisation, workflow automation, e-signature, research
• Implement agreed data-governance standards to ensure secure, compliant use of AI tools (prompting protocols, access control, retention, audit trails)
• Identify operational bottlenecks; propose automation pathways using AI-assisted or other workflows
• Assist on training and easing the Legal team in AI adoption

Contract Repository & Internal Communications

• Manages the contract repository, ensuring compliance with retention policies and audit readiness, as a prerequisite for sales commission payouts
• Ensure that templates are kept on platforms which can be accessed by internal stakeholders
• Manage and update NCS Legal Intranet webpages from time to time

Contract Management Operations

• Providing secondary support to contract management team as needed

Stakeholder & Vendor Management

• Act as primary operational liaison with internal business units (e.g. IT, procurement, and finance)

Financial and Administration

• Overseeing sales/account managers’ commissions clearance upon receipt of full contract documentation
• Preparation of legal budgets and tracking of legal expenses
• Administrative tasks including general secretarial support for the Legal department (e.g. procuring of supplies, facilitating expense claims, invoice processing, formatting, research) and Corporate Secretarial arm (e.g. preparation of Board & Exco meetings and facilitating signing of documents)

Qualifications

The ideal candidate should possess:

• Experience with Legal tech and digital transformation of in house legal and commercial management departments
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• Degree or Diploma in AI, Information Technology or related field, Legal Studies, Legal Operations, Business Administration
• 5 years’ experience in legal operations or IT management
• Familiarity with workflow design, technology implementationand process optimisation
• Keen Interest and/or experience with document automation, data governance, and legal-tech platforms
• Good Analytical skills, and extract insights from operational data
• Agile, organised and hardworking

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.