Learning & Development - Customer Enablement

AEON EARTH PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A multinational technology solutions firm in Singapore is seeking a Learning and Change Manager to design and deliver customer-focused learning solutions and structured change initiatives. The role involves collaboration with multiple stakeholders to ensure readiness for technology transformations, translating complex concepts into user-centric content. Candidates should have experience in instructional design and change management within enterprise environments. This is a 1-year contract position.

Benefits

Annual and sick leave

Medical insurance

Employee benefits

Qualifications

• Experience supporting large-scale IT or digital transformation programs.
• Extensive experience in developing, reviewing training modalities.
• Strong analytical skills and ability to think structurally.

Responsibilities

• Design and develop end-to-end learning solutions for clients.
• Lead structured change management initiatives for transformations.
• Act as the learning and change interface between delivery teams and stakeholders.

Skills

Learning design and instructional design

Change management for enterprise technology transformations

Stakeholder engagement and communication

Translating technical concepts into user-centric learning content

Program and delivery alignment

Strong analytical and structured thinking

Clear, concise communication with diverse audiences

Comfort operating in complex environments

Tools

Articulate

Captivate

Camtasia

SAP Enable Now

Adobe Suite

Job description

Overview

At Aeon Earth, people are our greatest asset! We take pride in doing what’s right for our customers, our employees, and our world. We empower them to be their best and do their best work.

What is this role?

This role responsible for designing and delivering customer-focused learning solutions and structured change management programs to support adoption of company products and services. The role ensures technical, operational, and business stakeholders are prepared, enabled, and supported throughout major technology transformations, with a strong emphasis on learning design, communications, and readiness.

Work is on-premise. The role is a one-year contract with option to renew for a MNC, based in customer premise.

What you can expect to do?

• Learning Design & Development: Organize and drive business development efforts, including Statements of Work (SOW), proposal development, and client presentations.
• Design end-to-end learning solutions for clients including higher-education institutions, ensuring learning solutions meet academic standards, accreditation requirements, and pedagogical integrity
• Translate complex technical implementations into clear, role-based learning journeys (admins, operators, support teams, and business users)
• Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables.
• Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards.
• Coach instructional designers and content developers to prepare materials for instructor development workshops.
• Provide clear and effective feedback to team with the intent to develop their instructional design skills.
• Identify opportunities to implement new and innovative learning strategies into the solution.
• Leverage proficiency in instructional design, research and information gathering, content analysis, content design, knowledge of latest trends in the learning industry.
• Apply knowledge in industry standard design/rapid authoring tools such as Articulate, Captivate, Lectora, Camtasia, SAP Enable Now, WalkMe, Adobe Suite and be comfortable with client proprietary authoring tools.

• Change Management & Adoption: Lead structured change management initiatives for customer transformations (infrastructure, platforms, tools, and service transitions)
• Organize and drive business development efforts, including Statements of Work (SOW), proposal development, and client presentations
• Assess change impact, stakeholder readiness, and adoption risks across technical and non-technical audiences
• Develop and execute change strategies covering communications, readiness activities, and stabilization support
• Design targeted communication plans to build awareness, set expectations, and reduce resistance during implementation and go-live
• Support post-implementation adoption and stabilization, ensuring users are confident and capable in the new environment

• Stakeholder & Program Collaboration: Act as the learning and change interface between delivery teams and customer stakeholders
• Advise project teams on adoption risks, user impact, and readiness gaps
• Work closely with program managers, architects, and service leads to integrate learning and change activities into delivery timelines
• Support customer governance and reporting with clear updates on readiness and adoption status

• Content, Quality & Governance: Ensure learning and change deliverables align with standards, customer requirements, and contractual scope
• Maintain consistency and quality across learning materials, communications, and change assets
• Continuously improve templates, playbooks, and methodologies based on delivery experience

What are we looking for?

• Learning design and instructional design (customer-facing)
• Change management for enterprise technology transformations
• Stakeholder engagement and communication
• Translating technical concepts into user-centric learning content
• Program and delivery alignment
• Experience supporting large-scale IT or digital transformation programs
• Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, digitization of learning content, application simulations, job aids, and quick reference guides
• Experience in leading and coaching small teams independently
• Strong analytical and structured thinking
• Clear, concise communicator with diverse audiences
• Comfortable operating in complex, multi-stakeholder environments
• Pragmatic, delivery-focused, and outcome-driven

Why Aeon Earth?

Aeon Earth is an Apple Authorised Service Provider as A.LAB and a member of the Apple Consultants Network as ALAB360. We offer Jamf as a solution for managing Apple devices.

Additionally, we are a reseller of Cambrionix charge and sync hubs, and provide IT asset recovery, data erasure services using Securaze and Garner Products.

We encourage you to simply be you. We seek and value different perspectives to ensure Aeon Earth is a place where everyone feels comfortable and be successful.

Benefits are a critical part of the employee experience. Our benefits include annual and sick leave, medical insurance and benefits. And many others!