Learning and Development Manager

5G-Starlink Pte.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global airport hospitality company in Singapore is searching for a Learning & Development Manager. This role involves crafting and executing global learning strategies, overseeing training initiatives, and ensuring high-quality performance support. Ideal candidates will have at least 8 years of experience in Learning & Development, including expertise in training design and facilitation. A strong understanding of working in diverse, multicultural environments is essential. Join the team to help shape the future of travel and customer service excellence.

Benefits

Global work experience

Career development opportunities

Qualifications

• 8 years of experience in Learning & Development including training design and facilitation.
• Hands-on experience in E-learning design, career development, and talent management.
• Management experience in designing cultural change programs in a global context.

Responsibilities

• Identify and review training needs in airport lounges to maintain customer service quality.
• Develop KPIs to measure learning effectiveness.
• Plan and manage initiatives in the learning calendar for timely implementation.

Skills

Strategic thinking

Interpersonal skills

Project management

Training design

Communication skills

Education

Bachelor's Degree in Human Resources or related discipline

Tools

E-learning platforms

Psychometric tools (e.g., MBTI, 360 assessments)

Job description

About the job Learning and Development Manager

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

Our promise to you

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

What you'll be doing

As Learning & Development Manager to observe and carry out global learning & development strategies are aligning with the business strategies and people growth. To drive, plan, lead and assure the quality and timeliness of performance support and synchronize with the Corporate Learning & Development strategies. Maintain close relationship with different departments to provide effective account services. Coach team members to achieve optimal level of performance. Monitor the effectiveness and applicability of policies and procedures and take necessary actions for continuous improvement.

The ideal candidate enjoys working in an entrepreneurial and ambiguous environment and is collaborative with a can do attitude. If you are purpose-driven, enthusiastic, and you're seeking a meaningful career where you learn, grow, and positively impact the world around you, we'd love to talk with you!

Job Responsibilities

• Work closely with Group Learning and Development Manager, to identify and review training needs in airport lounges and all outlets so as to maintain good quality of customer service
• Develop KPIs on learning and development to measure Learning effectiveness
• Plan and manage initiatives in the learning calendar to ensure timely implementation for Managers, Operational colleagues, Management Trainees and Interns
• Execute training needs assessments and make necessary recommendations & training solutions, ensuring the objectives are fully addressing the companys values, business objectives and results, and the training needs of the employees
• Plan, develop, conduct and supervise training and development programs according to business needs
• Develop and update training manuals based on operational needs and liaise with overseas managers on training delivery
• Plan, review, prepare, and monitor the companys Training Budget & Training Plan
• Train and manage the team of internal trainers to ensure effective delivery of all internal trainings
• Work closely with External Training providers on external in-house training programs or public programs
• Seek best solutions to improve operations workflow procedures
• Manage learning program administration and training records; Monitor the budget allocation for Learning and Development
• Assist in setting up new operations and involving in business development
• Participate in any ad hoc projects that the company assigns

Job Requirements

• Bachelors Degree in Human Resources or other discipline
• 8 years of experience in Learning & Development including training design and facilitation
• Certified in branded training products and psychometric tools (MBTI, 360 assessments, DICS, etc..) is an advantage
• Hands on experience in E learning design, career development and talent management
• Management experience in designing and delivering cultural change programs / projects in a global context
• Experience working with global teams in matrix organizations
• A mature individual with excellent interpersonal skills, convincing and influential
• Independent, capable in handling diversity in a multicultural organization
• Willing to travel
• Demonstrate, promote and exemplify the Companys Core Values: T.R.I.P. (Trust, Respect, Integrity, Pride)
• Ability to work with a diverse group of colleagues and counterparts
• Ability to think strategically in a complex, ambiguous environment
• Able to work in a fast paced, dynamic environment and demonstrate a sense of urgency
• Project management skills, organization skills, and strong time management skills
• Strong written and verbal communication skills
• Pro-active and collaborative work method. Positive can do outlook