Lead, Transformation Programs

Manulife Financial; Singapore; Hybrid; SGD 120,000 - 150,000; Full time

Job summary

A leading financial services company in Singapore is seeking a Transformation Program Lead to drive strategic initiatives across multiple functions. This role involves managing complex programs that foster operational excellence and innovation. The ideal candidate will have significant experience in a relevant field, strong analytical skills, and the ability to communicate effectively with all levels of leadership. The role supports a culture of agility and is pivotal in ensuring alignment with business priorities.

Benefits

Diverse work environment

Employee support programs

Qualifications

• Eight or more years of relevant experience in insurance or financial services.
• Ability to effectively collaborate with senior organizational members.
• Strong written and verbal communication skills.

Responsibilities

• Drive strategic initiatives for business transformation.
• Lead planning and execution of multiple transformation programs.
• Establish and communicate program management frameworks and KPIs.

Skills

Stakeholder management

Analytical skills

Communication

Project management

Education

Bachelor’s or Master’s degree

Tools

PowerPoint

Excel

Word

Job description

We are seeking a highly skilled and adaptable Transformation Program Lead to drive strategic initiatives across multiple business functions. This individual will play a critical role in managing complex, cross‑functional programs that enable business transformation, operational excellence, and innovation. The ideal candidate will have strong analytical and program management capabilities, a proven ability to deliver results in ambiguous environments, and a change‑oriented mindset.

This role reports into the Chief Transformation Officer and works closely with Corporate Transformation Directors in the team.

Position Responsibilities

• Partner with the Chief Transformation Officer, executive leadership and the Transformation Director to translate strategic objectives into actionable programs and initiatives.
• Partnering with regional and global colleagues to drive the global & regional strategy and change initiatives across Manulife Singapore.
• Lead the planning, execution, and governance of multiple transformation programs, ensuring alignment with business priorities, and supporting the CTO in managing his functions priorities.
• Establish robust program management frameworks, KPIs, and reporting mechanisms, including communicating progress, risks, and outcomes effectively to all stakeholders.
• Analyze business performance, identify improvement opportunities, and develop actionable recommendations. Use data‑driven insights to inform decision‑making and track program impact.
• Drive organizational change by embedding new ways of working, fostering a culture of agility and innovation.
• Work alongside the respective key business stakeholders in developing, executing and monitoring respective business and operational strategies to drive customer excellence across the organization.
• Build and maintain effective partnerships with key cross functional leaders/program sponsors, and project team members through prompt and effective communication.
• Supports day‑to‑day change management activities in driving user enablement and adoption for initiatives.

Accountabilities (Individual / Shared)

• Strategic Alignment of Projects: Ensure project objectives align with strategic priorities and portfolio goals, including validating scope and expected outcomes during intake and planning phases.
• Risk and Issue Management: Escalate risks and issues that may impact delivery or strategic outcomes. They collaborate on mitigation strategies and contingency planning.
• Stakeholder Engagement and Communication: Ensure consistent messaging and updates across stakeholder groups. Influence communication plans and engagement strategies to maintain alignment and support.

Required Qualifications

• Bachelor’s or Master’s degree with at 8+ years’ relevant experience in Insurance (preferred) or financial services.
• Stakeholder management: effectively collaborate & work alongside senior members of the organization within both local and regional capacities to drive the successful execution of transformation initiatives.
• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner.
• PowerPoint, Word and Excel: Advanced skills on PowerPoint with the ability to tell a story and sell a message. Can analyse large quantities of data, generate charts in Excel. Should have the ability to translate what the data is saying into applicable and useful information.

Preferred Qualifications

• Previous Strategy and Business Transformation experience working for a multinational company, consulting and financial services firms, insurance experience is preferred.
• Project management: experience executing projects by developing deliverables timelines and effectively managing stakeholders. PMP, Management of Portfolios (MoP) and/or Agile qualifications are a bonus but not a must.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

混合式