Lead, Strategic Account Management (SG/MY)

Delivery Hero; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading local delivery platform is seeking a Lead for Strategic Account Management in Singapore. This role involves leading a team to foster partnerships with retail vendors in Singapore and Malaysia, driving performance, and improving commercial results. The ideal candidate should have 2-3 years in account management within relevant industries, strong communication skills, and a self-starter mindset.

Qualifications

• 2-3 years experience managing commercial account management teams in F&B, retail, or FMCG.
• Previous experience within account management.

Responsibilities

• Lead the Account Management team to partner retail vendors across Singapore and Malaysia.
• Develop, coach, and train the team to improve individual KPI performance.
• Drive commercial performance by managing key metrics.
• Establish partnerships with major brands and industry giants.
• Develop and execute commercial plans that align business goals.

Skills

Strong communication and relationship building skills

Excellent negotiation skills

Presentation skills

Analytical skills

Self-starter mindset

Education

Bachelor's degree in related fields

Job description

Lead, Strategic Account Management (SG/MY)

• Full-time

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Lead the Account Management team to partner retail vendors across both Singapore and Malaysia, ensuring growth and competitiveness in both markets

Develop, coach, and train the team to take ownership and accountability for their portfolios, while managing and improving individual KPI performance.

Drive commercial performance by being accountable for all key metrics

Establish partnerships with major brands and industry giants to enhance our offerings and presence

Build, strengthen, and grow relationships with key vendors across both markets

Develop and execute commercial plans that align business goals from both sides

Continuously optimize commercial potential by identifying opportunities for performance improvement and revenue maximization with existing partners

Enhance operational efficiency by streamlining processes, ensuring scalability and smooth execution

Monitor and analyze market trends across both Singapore and Malaysia, providing valuable insights into competitor strategies and industry shifts

Leverage data-driven decision-making to assess the impact of initiatives and prioritize those that deliver the highest return on investment

Minimum of a bachelors degree in related fields

2-3 years experience managing commercial account management teams —preferably within F&B, retail, or FMCG industries.

Previous experience within account management

Strong communication and relationship building skills; comfortable engaging with stakeholders at all levels.

Excellent negotiation, presentation, and analytical skills.

Self-starter mindset with the ability to work independently and adapt quickly in a dynamic environment.