Lead QA Engineer

Dyson; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore seeks a Lead QA Engineer to ensure that motor quality meets high standards. Candidates should possess a degree in Engineering or Quality Assurance, ideally with experience in electronic manufacturing. The position involves managing customer feedback, leading quality investigations, and collaborating with suppliers. Attractive benefits include competitive salary, transport allowance, and professional development opportunities within a dynamic team environment.

Benefits

Transport allowance

Comprehensive medical care

Leadership development programs

Qualifications

• Solid experience in quality engineering, preferably in motors or electronic manufacturing.
• Experience working directly with suppliers to resolve raw material quality issues.
• Willingness to travel to supplier and contract manufacturer sites when required.

Responsibilities

• Act as the key interface between factories and customers.
• Manage and resolve customer feedback, issuing RMAs and CARs.
• Drive continual improvement initiatives to reduce PPM defect rates.

Skills

8D problem solving

Voice of Customer methodology

RMA and CAR processes

Strong communication skills

Negotiation skills

Reporting skills

Education

Bachelor’s degree in Engineering, Quality Assurance, or a related field

Tools

SAP QA modules

Job description

About us

Our advanced manufacturing setsus apart – we set the lowesttolerances and highest productionvalues to develop machines thatnot only perform better, but arebuilt better too. Perfectly craftedand pleasing to engage with.

About the role

As Lead QA Engineer, you’ll be the trusted link between our factories, customers, and material suppliers, ensuring our motors meet the highest standards. You’ll champion the voice of the customer, drive continual improvement, and lead the resolution of quality issues—including those rooted in raw materials. This expanded responsibility strengthens our quality processes and boosts supply chain responsiveness.

You’ll be responsible for maintaining and improving motor quality and customer satisfaction by:

• Acting as the key interface between factories and customers, ensuring motor specifications are consistently achieved.
• Managing and resolving customer feedback, issuing Return Material Authorizations (RMA) and Corrective Action Requests (CAR) to contract manufacturers as needed.
• Leading Voice of Customer (VoC) 8D investigations, verification, and closure for customer issues.
• Conducting on-site verification at contract manufacturer (CM) locations where feasible.
• Overseeing the RMA process from CMs to guarantee effective resolution.
• Taking ownership of issues related to raw materials, proactively working with material suppliers to investigate and resolve supplier-related quality concerns.
• Driving continual improvement initiatives to reduce Parts Per Million (PPM) defect rates.
• Submitting Quality Summary Information (QSI) and Certificates of Conformity (CoC) for CMs.
• Maintaining and safeguarding the integrity of QA records and locations within SAP (DDM Motors).
• Creating and updating Operating Procedures (OPs) and Work Instructions (WIs) for the section.
• Compiling and presenting periodic Customer Quality Performance reports.

About you

We’re seeking a committed quality leader with:

• A Bachelor’s degree in Engineering, Quality Assurance, or a related field.
• Solid experience in quality engineering – preferably in motors or electronic manufacturing.
• Proven skills in 8D problem solving, Voice of Customer methodology, RMA and CAR processes.
• Experience working directly with suppliers to resolve raw material quality issues.
• Confidence in SAP QA modules and document management.
• Strong communication, negotiation, and reporting skills.
• Ability to build productive relationships with internal teams, customers, contract manufacturers, and material suppliers.
• Willingness to travel to supplier and contract manufacturer sites when required.

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.