Lead, Life & Health Insurance Operations

Singlife Life Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Singapore is seeking an individual to oversee Insurance operations, ensuring regulatory compliance and delivering exceptional customer service. Responsibilities include handling various transactional functions, managing complaints, conducting staff training, and maintaining operational efficiency. Candidates should have a strong background in insurance operations and excellent communication skills. This role contributes directly to the company's customer satisfaction and compliance goals.

Qualifications

• Excellent working knowledge in insurance operation.
• Good understanding of the regulatory aspects of Life and Health insurance industry.
• Good verbal and written communication and interpersonal skills.

Responsibilities

• Assist the Manager in Individual Life and Health Insurance operations.
• Deliver consistent and delightful customer experiences.
• Ensure regulatory compliance and certification.
• Design and conduct training programs for staff.

Skills

Insurance operation knowledge

Customer service

Complaint handling

Regulatory knowledge

Communication skills

Problem solving

Education

Degree in Insurance, Business Administration or Process Engineering

Insurance professional qualifications

Job description

A leading financial services company in Singapore is seeking an individual to oversee Insurance operations, ensuring regulatory compliance and delivering exceptional customer service. Responsibilities include handling various transactional functions, managing complaints, conducting staff training, and maintaining operational efficiency. Candidates should have a strong background in insurance operations and excellent communication skills. This role contributes directly to the company's customer satisfaction and compliance goals.