Law Enforcement Response Team Lead

FACEBOOK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced individual to lead their Law Enforcement Response Team in the APAC region. The successful candidate will oversee a team managing law enforcement requests, ensuring operational efficiency and accuracy. They will provide mentorship while fostering career development and encourage innovative solutions. This role requires 4+ years of experience in operations or people management, exceptional organizational skills, and the ability to work in a dynamic environment. The position is full-time and offers a competitive compensation package.

Qualifications

• 4+ years of professional experience in operations, people management, or business strategy.
• Experience in a high-volume operational environment.
• Ability to prioritize multiple functions and tasks efficiently.

Responsibilities

• Oversee a team processing law enforcement requests.
• Provide mentorship and career development support.
• Drive improvements in policies and processes.

Skills

Team management

Operational efficiency

Communication skills

Analytical skills

Problem-solving

Tools

MS Office

Internet technology

Job description

The Facebook Legal team is seeking a motivated, highly organized, detail-oriented candidate with impeccable judgment to lead within our Law Enforcement Response Team for the APAC region. The ideal candidate should demonstrate a high level of professionalism, a dedicated work ethic, and exceptional partnering skills.

The position is full-time and will be based in our Singapore office.

Responsibilities

• Oversee a team of individual contributors who process large volumes of law enforcement requests, focusing on operational efficiency and accuracy
• Provide mentorship, guidance and support career development for members of the team while removing roadblocks and encouraging innovative solutions
• Support time-sensitive escalations related to sensitive subject matter
• Clearly respond to process and policy questions from law enforcement, government agencies, and internal parties, both verbally and through written communication
• Interpret performance metrics and impact organizational change as a result
• Working within a global leadership team, drive improvements to policies and processes within the law enforcement response team
• Willing and able to work with sensitive issues that include child exploitation, a variety of religious and political views, violence and adult content
• Participate in on-call emergency escalation rotation as well as after-hours and weekend duty
• Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines

Minimum Qualifications

• 4+ years of professional experience in operations, people management, or business strategy and prioritization
• Experience in high-volume operational environment, including resource management, ideally within the Trust & Safety domain
• Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently
• Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
• Able to work effectively in a fast-paced, dynamic environment and available for domestic and international travel
• Ability to present material about the team’s goals and mission to a large, mixed audience, including law enforcement
• Able to work effectively within a co-leadership structure that allows direct reports to interact with both co-leads
• Ability to work across regions and time zones and collaborate effectively with leadership teams globally

Preferred Qualifications

• 2+ years of people management experience leading operational teams
• Previous experience managing Law Enforcement Response teams

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