L2 Application Support Engineer

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting organization specializing in IT services is seeking an experienced IT Help Desk Lead in Singapore. The ideal candidate will oversee end-user support and enhance help desk processes in a financial services environment. A degree in technology along with relevant certifications, such as ITIL or CompTIA A+, is preferred. Successful candidates will have 5–8 years in IT support and strong communication skills. This position requires improvement of help desk operations and customer service excellence.

Qualifications

• 5–8 years in IT support with 2+ years in a lead role, ideally in financial institutions.
• Strong ITSM knowledge required.
• Excellent English communication skills.

Responsibilities

• Oversee end-user support for Singapore branch users.
• Enhance help desk processes and manage service requests.
• Support critical project cutovers and enforce SLAs with vendors.

Skills

Customer service skills

Problem-solving skills

Collaboration skills

Azure DevOps

ServiceNow/Jira

Education

Degree in technology

ITIL certification

Microsoft certification

CompTIA A+ certification

Job description

COMPANY OVERVIEW

We are a premier IT services and consulting organization with a strong footprint across Asia and a global network extending to the U.S., Europe, and China. With over five decades of experience, we specialize in system integration, cloud solutions, cybersecurity, and digital transformation, serving enterprises across diverse industries, including financial institutions.

JOB RESPONSIBILITIES

We are looking for an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. This position requires a blend of technical expertise and exceptional communication skills to deliver outstanding service across local and international markets.

• Provide technical & non-technical support for Singapore Branch users with excellent customer service.
• Communicate professionally with users, technical teams, and management; report incidents accurately.
• Improve Help Desk processes, maintain logs, reports, and knowledge base; manage service requests.
• Support critical project cutovers and act as liaison during Go-Live; enforce SLAs with vendors.
• Maintain IT devices and track assets; understand IT infrastructure in financial institutions.

JOB REQUIREMENTS

• Degree in technology; ITIL, Microsoft, or CompTIA A+ certifications preferred.
• 5–8 years in IT support (2+ years in lead role), ideally in financial institutions.
• Experience with Azure DevOps, ServiceNow/Jira; strong ITSM knowledge.
• Excellent English communication.
• Strong customer service, problem-solving, and collaboration skills.

Working Location: Singapore