L2 Application Ops Engineer

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A financial technology firm in Singapore is seeking a Production Support Engineer. The ideal candidate will have at least 3 years of experience in a support role, with a strong background in UNIX environments and scripting languages like Python and Powershell. Responsibilities include managing incidents, proposing service improvements, and facilitating knowledge sharing within teams. Candidates with banking experience and familiarity with tools such as Ansible, Docker, and Kubernetes will be preferred. The organization values proactive problem solvers with a positive attitude towards continuous learning.

Qualifications

• Minimum of 3 years relevant experience in production support or infrastructure support.
• Experience in a banking environment preferred.
• Knowledge of IT ecosystems and application architectures.

Responsibilities

• Manage and prioritize production support incidents and escalations.
• Propose improvements and solutions to enhance service delivery.
• Share knowledge within teams and promote organization-wide knowledge sharing.
• Drive complex operations with thorough preparation and documentation.

Skills

UNIX environments

scripting languages (Python, Powershell)

Ansible

Gitlab

Azure Devops

Docker

Kubernetes

Control-M

observability tools (Grafana, Kibana, Prometheus, Dynatrace)

Job description

Job Description

Performing all run activities in respect of CA-CIB process, ensuring :

• SLA and priorities are respected.
• Appropriate reaction, in line with the severity of an incident or escalation.
• CA-CIB process are dully followed (service request, change, incident, problem management).
• Management of technical issues, escalations and ensuring good level of delivery.
• Primary operational technical support and assist the functional support teams.
• Good collaboration between various teams within ITS and also BLI.

Continuous improvement of service:

• Propose improvement and solution to reduce repetitive tasks.
• Improving complex operations (DRP, Migrations, Major maintenance etc.).
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.).
• Reducing time-to-market by implementing CICD pipelines where possible.
• Improve and standardize existing workflow processes and framework.
• Bridging the gap between Dev and Ops.

Managing knowledge within the team:

• Share the knowledge within AS teams through the WIKI
• Promoting knowledge sharing within the organization (trainings, documentations etc.)

Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…):

• Act as global coordinator main events.
• Review of major releases roadmaps
• Ensure post checks are documented, performed and report is shared.

Requirements

Qualifications and Profile:

• The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional:

• No functional skills required. Experience in a banking environment

Technical and process:

• Preferred- Minimum 3 years of experience with UNIX environments.
• Minimum 3 years of experience in scripting languages such as Python, Powershell.
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes.
• Experience with task schedulers such as Control-M.
• Good understanding of IT ecosystems and application architectures.
• Knowledge about CICD pipelines, ITIL practices, Agile practices, Lean.
• Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus.

Soft skills:

• Good analytical and problem solving skills.
• Proactive and able to propose new ideas.
• Positive attitude towards continuous learning and improvement.
• Team player.
• Curious about new technologies.