L1 System Engineer at Ang Mo Kio, $2700- $3800 + Shift allowance $350

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking candidates for a Data Center support role. This position requires strong troubleshooting skills along with at least a Diploma in Computer Science or related field. Key responsibilities include providing 24/7 support, resolving incidents, and integrating new technologies. Candidates must be willing to work 12-hour rotating shifts, including weekends. A competitive salary of $2700 - $3800 plus allowance is offered.

Qualifications

• Minimum 1 year of relevant working experience in IT infrastructure operation.

Responsibilities

• Provide 24 x 7 support for Data Center running on 12-hour shifts.
• Assist customers in verification, isolation, and temporary workaround for incidents.
• Resolve incidents and problems onsite.
• Escalate unsolvable problems to Engineers and report to Project Manager.
• Generate administrative records and reports.
• Integrate new technologies into existing environments.
• Apply operating system updates and configuration changes.
• Manage user account information and reset passwords.
• Answer technical queries and maintain configuration of the system.
• Implement Service Request and Change Request.
• Contact OEM/Vendor for technical support.
• Work shift including weekends and public holidays.

Skills

Microsoft Certification

ITIL certification

Linux

Unix

Active Directory/DNS

Microsoft Azure Stack

Microsoft Windows 2016-2022

Commvault Backup and Recovery

Symantec Endpoint Protection

Education

Diploma in Computer Science/Electronics/IT

Job description

Overview

• 1 year outsourced contract
• $2700 - $3800 + Shift allowance $350
• 12 hrs rotating shift
• Ang Mo Kio

Job Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support
• Able to work shift including weekends and public holidays.

Period

• 1 year outsourced contract

Working Hours

• 12 hours rotating shift (work 2 days, rest 2 days) (8pm-8am or 8am-8 pm)

Salary

• $2700 - $3800+ Shift allowance $350

Location

• Ang Mo Kio

Job Requirements

• Possess at least a Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation

Special Knowledge or Skills

• Preferably with Microsoft Certification and/or ITIL certification.
• Good Knowledge of following products will be advantageous:
• Linux
• Unix
• Active Directory/DNS
• Microsoft Azure Stack
• Microsoft Windows 2016-2022
• Commvault Backup and Recovery
• Symantec Endpoint Protection
• ITIL certification will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg