KYC/KYB Analyst - Global Payment

ByteDance; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading technology firm in Singapore is looking for a Senior KYC/KYB Operation Analyst to enhance customer onboarding while ensuring compliance with regulations. The role involves strategic planning and execution of onboarding initiatives for e-commerce clients. Ideal candidates have 5+ years of experience in KYC/KYB operations and strong regulatory knowledge. This position values innovation and collaboration across departments to improve customer experience and operational success.

Qualifications

• 5+ years of experience in KYC/KYB operations, especially e-commerce.
• Strong understanding of the regulatory landscape for customer onboarding.
• Ability to develop and implement KYC/KYB processes.

Responsibilities

• Oversee customer onboarding framework to align with regulatory mandates.
• Drive KYC/KYB initiatives for a compliant onboarding experience.
• Monitor efficiency of onboarding processes and suggest improvements.
• Collaborate with compliance, legal, and business development departments.

Skills

KYC operations

KYB operations

Regulatory compliance

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in Business Administration, Finance, Law

Job description

Location

Singapore

Team

Finance

Employment Type

Regular

Job Code

A163128A

Responsibilities

About the team

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.

About the role

The Senior KYC/KYB Operation Analyst will oversee the customer onboarding framework, ensuring alignment with regulatory mandates while striving to uplift the customer experience. This role demands a strategic blend of compliance foresight and operational expertise, aimed at crafting and implementing KYC (Know Your Customer) and KYB (Know Your Business) protocols that cater to both business expansion goals and regulatory requisites.

Key Responsibilities

• Drive the strategic planning and execution of KYC and KYB initiatives tailored for e-commerce and wallet clients, guaranteeing a compliant and seamless onboarding experience.
• Maintain an up-to-date understanding of regulatory mandates affecting customer onboarding, ensuring all processes are in strict adherence to legal and regulatory standards.
• Innovatively design customer onboarding (KYC) procedures that not only comply with regulatory frameworks but also facilitate business growth and scalability.
• Actively monitor and evaluate the efficiency of the customer onboarding mechanisms, pinpointing areas for enhancement and driving initiatives to improve SLA and the overall customer journey.
• Facilitate a collaborative environment by working closely with departments such as compliance, legal, and business development, to ensure a unified approach to customer onboarding.

Qualifications

Minimum Qualifications

• 5+ years experience within KYC/KYB operations, specifically with substantial exposure to e-commerce and wallet customer onboarding processes.
• Expertise in the regulatory domain, with a keen understanding of the legal and regulatory landscape surrounding customer onboarding.
• Demonstrated ability to develop and implement customer onboarding processes that are both effective and regulatory-compliant.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Law, or a closely related discipline, with a preference for advanced degrees or compliance certifications.
• Strong business insight, capable of aligning compliance protocols with overarching business development strategies.
• Outstanding analytical and problem-solving skills, focused on optimizing customer experience and operational effectiveness.
• Superior communication and interpersonal skills, adept at navigating and influencing across various organizational tiers.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.