Kiosk Operations Leader: Service, Safety & Growth

AC Hesed; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Food & Beverage company in Singapore is looking for an experienced Operations Manager to oversee daily operations across multiple kiosks. The ideal candidate should have at least 10 years in the F&B sector, strong leadership abilities, and excellent communication skills. Responsibilities include ensuring high standards of customer service, managing staff performance, and compliance with safety regulations. This role requires the capacity to work extended hours, including weekends. Join us to drive operational excellence and enhance customer satisfaction.

Qualifications

• Minimum 10 years of working experience in the Food & Beverage (F&B) sector.
• Strong leadership and people management skills, with experience overseeing multiple teams.
• Proven ability to manage end-to-end operations, including staffing and compliance.
• Excellent knowledge of food safety, hygiene standards, and regulatory requirements.
• Ability to commit to extended working hours and support operational needs.

Responsibilities

• Oversee and ensure smooth daily operations across all kiosks.
• Implement operational standards, SOPs, and service protocols.
• Lead, supervise, train, and mentor kiosk supervisors and frontline staff.
• Uphold high standards of customer service across all kiosks.
• Enforce adherence to hygiene, food safety, and workplace safety regulations.
• Monitor financial performance and manage cost control.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Customer service

Job description

A leading Food & Beverage company in Singapore is looking for an experienced Operations Manager to oversee daily operations across multiple kiosks. The ideal candidate should have at least 10 years in the F&B sector, strong leadership abilities, and excellent communication skills. Responsibilities include ensuring high standards of customer service, managing staff performance, and compliance with safety regulations. This role requires the capacity to work extended hours, including weekends. Join us to drive operational excellence and enhance customer satisfaction.