Key Accounts Service Manager: Proactive Customer Excellence

Preligens; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

An international high-technology group is seeking a Customer Service Manager in Singapore. This role aims to enhance service excellence by developing customer relationships and ensuring high-quality support. Candidates should possess a Bachelor’s degree and at least 3 years of management experience, preferably in the aviation sector. The company fosters a collaborative work environment and values professional communication skills.

Qualifications

• 3+ years of customer/contract management experience or 5+ years of customer/contract management experience required.
• Knowledge of the aviation industry is preferred.

Responsibilities

• Develop relationships with customers and understand their requirements.
• Provide a point of contact for key accounts and escalate issues.
• Support operational changes and communicate impacts.
• Ensure high-standard service to customers.
• Manage contract performance data and material demands.

Skills

Flexible

Excellent communication

Professional

Ambitious / Driven

Conscientious

Effective teamwork

Interpersonal skills

Organizational skills

Time management skills

Problem-solving

Education

Bachelor’s degree

Job description

An international high-technology group is seeking a Customer Service Manager in Singapore. This role aims to enhance service excellence by developing customer relationships and ensuring high-quality support. Candidates should possess a Bachelor’s degree and at least 3 years of management experience, preferably in the aviation sector. The company fosters a collaborative work environment and values professional communication skills.