Junior Data Analysis

LIFELONG LEARNING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An educational services organization in Singapore is seeking a candidate for a role focused on data management and analysis. You will lead quality improvement projects and liaise with stakeholders for data governance, while continuously enhancing advisory services. The ideal candidate possesses strong data analysis skills, proficiency in tools like Tableau and PowerBI, and excellent communication abilities.

Qualifications

• 1 to 3 years of relevant experience.
• Ability to manage monthly reporting.
• Creative skills for developing materials.
• Excellent business writing and communication skills.

Responsibilities

• Lead data-driven quality improvement projects.
• Liaise with stakeholders on data governance.
• Prepare reports for stakeholders on insights.
• Work with team members to improve advisory services.

Skills

Strong organisational skills

Data analysis

Proficiency in Excel

CRM experience

Communication skills

Tools

Tableau

PowerBI

Microsoft Office

Job description

Overview

You will be part of the Advisory Services team that promotes upskilling and career development and lifelong learning to various segments of individuals and enterprises through physical and digital touchpoints. Your role will involve managing and analysing data to continuously improve the quality of skill and career advisory. You will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that Advisory Services maintain standards of excellence.

Our ideal candidate is someone with a passion for data analysis and stakeholder engagement.

Core Responsibilities

Data Management & Analysis

• Lead or support data-driven quality improvement projects aimed at enhancing advisory services
• Liaise with internal and external stakeholders on data governance matters to ensure data accuracy, consistency, and compliance with standards
• Review and manage case entries and other data sources to ensure integrity and usability for insights generation
• Conduct data analysis to identify trends and insights
• Prepare monthly reports and presentations for internal and/or external stakeholders on identified trends and insights
• Work with other team members to act on insights to improve advisory services continuously

Other

• Support event deployment on an ad-hoc basis
• Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis
• Coordinate call assignments for Skills Ambassadors
• Perform all other duties assigned by supervisor or manager

Responsibilities

• 1 to 3 years of relevant experience
• Strong organisational and data management skills, with the ability to manage monthly reporting
• Strong interest in data analysis
• Comfortable working with large datasets data visualisation tools (Tableau/ PowerBI) and large language models
• Creative skills to develop visually appealing materials
• Proficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materials
• Possess domain knowledge of the CET landscape and labour market (e.g. in-demand skills and job roles) to contextualize and support relevant data analysis will be an advantage
• Ability to work independently and as part of a team to meet deadlines
• Excellent business writing and communication skills to collaborate with various stakeholders
• Ability to converse in Mother Tongue is an advantage
• Experience in service excellence or CRM will be welcomed

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.