ITSM Specialist

Tap Growth ai; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent tech company in Singapore is seeking an ITSM Specialist to enhance IT service management practices. The ideal candidate should possess 5-7 years of experience and hands-on skills in ServiceNow ITSM. Responsibilities include operational activities on the ServiceNow platform, supporting EUC operations, and ensuring adherence to ITIL processes. Strong communication and troubleshooting skills are essential for success in this role. Join us to make a meaningful impact in the organization!

Qualifications

• 5-7 years of relevant experience in IT Service Management or EUC support roles.
• Hands-on experience with ServiceNow ITSM is mandatory.
• Good understanding of ITIL framework; certification is an advantage.

Responsibilities

• Perform ITSM operational activities using the ServiceNow platform.
• Support EUC operations, including Remote Support and Deskside Support.
• Execute ITIL-aligned processes and ensure adherence to service management procedures.

Skills

IT Service Management

ServiceNow ITSM

EUC Operations

Troubleshooting

Communication Skills

Tools

ServiceNow

Job description

🌟 We're Hiring: ITSM Specialist! 🌟

We are looking for an experienced ITSM Specialist to join our team in Singapore. The ideal candidate will have a strong background in IT service management practices and be skilled in optimizing processes to enhance service delivery and customer satisfaction.

Job Roles and Responsibilities

• Perform hands-on ITSM operational activities using the ServiceNow ITSM platform (Incident, Request, Change, Problem).
• Support EUC operations, including Remote Support and Deskside Support coordination.
• Handle customer-facing interactions professionally, ensuring timely communication and service updates.
• Execute ITIL-aligned processes and ensure adherence to defined service management procedures.
• Work with internal IT teams, vendors, and partners to resolve service issues and operational requests.
• Assist in incident investigation, troubleshooting, and root cause analysis activities.
• Monitor service queues, ticket quality, and SLA adherence within ServiceNow.
• Prepare and maintain service-related reports and dashboards when required.
• Support audits, compliance checks, and documentation related to ITSM processes.

Job Qualifications and Requirements

• 5–7 years of relevant experience in IT Service Management, Service Operations, or EUC support roles.
• Hands-on experience with ServiceNow ITSM (mandatory).
• Working knowledge of EUC operations, including Remote Support and Deskside Support.
• Good understanding of the ITIL framework; ITIL certification is an advantage.
• Experience working in customer-facing environments with strong service orientation.
• Exposure to stakeholder and partner coordination in an IT operations context.
• Basic experience in report and dashboard creation within ServiceNow or related tools (desired).
• Strong written and verbal communication skills.
• Good troubleshooting, documentation, and organizational skills.
• Ability to work effectively within a structured, process-driven IT environment.

Ready to make an impact? 🚀 Apply now and let's grow together!