IT Technician

Call Lade Enterprises; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A technology support company in Singapore is seeking an IT Technician to provide technical support and maintain IT systems. You'll be responsible for troubleshooting hardware and software issues, setting up user accounts, and performing system updates. The ideal candidate has a diploma in IT, solid Windows knowledge, and excellent communication skills. Opportunities for professional development are available. Join a friendly, collaborative team focused on delivering top-notch support.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Friendly, collaborative work environment

Qualifications

• 1 to 2 years of experience in an IT support or technician role.
• Solid knowledge of Windows operating systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Provide first- and second-line technical support to staff via phone, email, chat, or in person.
• Install, configure, and maintain computer hardware, software, networks, and peripherals.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and network connectivity.
• Set up and manage user accounts, permissions, and passwords in accordance with IT policies.
• Perform routine system updates, patches, and backups to ensure security and performance.
• Assist with the setup and support of audio/visual equipment for meetings and events.
• Document IT procedures, troubleshooting steps, and inventory.
• Collaborate with the IT team on projects such as system upgrades, deployments, and security initiatives.
• Educate end-users on basic software and hardware usage.
• Ensure compliance with company IT policies and data protection regulations.

Skills

Windows operating systems

Troubleshooting

Customer service

Cybersecurity best practices

Education

Diploma or certification in IT, Computer Science

Job description

IT Technician

Key Responsibilities

• Provide first- and second-line technical support to staff via phone, email, chat, or in person.
• Install, configure, and maintain computer hardware, software, networks, and peripherals.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and network connectivity.
• Set up and manage user accounts, permissions, and passwords in accordance with IT policies.
• Perform routine system updates, patches, and backups to ensure security and performance.
• Assist with the setup and support of audio/visual equipment for meetings and events.
• Document IT procedures, troubleshooting steps, and inventory.
• Collaborate with the IT team on projects such as system upgrades, deployments, and security initiatives.
• Educate end-users on basic software and hardware usage.
• Ensure compliance with company IT policies and data protection regulations.
• Any other ad hoc task assigned by Management

Qualifications & Skills

• Diploma or certification in IT, Computer Science, or related field (or equivalent experience).
• 1 to 2 years of experience in an IT support or technician role.
• Solid knowledge of Windows operating systems
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic knowledge of cybersecurity best practices.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and certification support.
• Friendly, collaborative work environment.