IT Support Technician: Helpdesk, VIP Meeting & Device Support

Fwone Science & Technology Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A technology company in Singapore is seeking an IT support specialist to provide helpdesk assistance for various operating systems and software, troubleshoot IT issues, and support networking and server-side tasks. The ideal candidate should have over a year of experience and be proficient in Microsoft products. Strong English communication skills and a pragmatic, service-oriented mindset are essential. This role includes coordinating IT projects, logging service requests, and preparing documentation.

Qualifications

• More than 1 year of IT support related experience.
• Experience in supporting Microsoft products like Office365, Outlook, OneDrive.

Responsibilities

• Provide helpdesk support for operating systems and software.
• Troubleshoot IT hardware and applications, escalate as needed.
• Support networking, server-side, and video conference setups.
• Perform daily preventive checks for office IT facilities.
• Log IT service requests and incidents in the ticketing system.
• Coordinate IT related projects and assist with system deployments.
• Prepare operational reports and documentation for management.

Skills

Excellent English abilities

IT support experience

Service-minded

Knowledge of Microsoft products

LAN and WAN support

Job description

A technology company in Singapore is seeking an IT support specialist to provide helpdesk assistance for various operating systems and software, troubleshoot IT issues, and support networking and server-side tasks. The ideal candidate should have over a year of experience and be proficient in Microsoft products. Strong English communication skills and a pragmatic, service-oriented mindset are essential. This role includes coordinating IT projects, logging service requests, and preparing documentation.