IT Support Team Lead: Mentor, Escalations & Tech Ops

DCI INNOVATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Team Lead to oversee helpdesk engineers and ensure quality service. The ideal candidate will have a strong focus on customer service, technical support experience, and a passion for mentoring. Key responsibilities include managing team escalations, conducting system checks, and providing solutions to client issues. Occasional travel within Singapore may be required.

Qualifications

• Good understanding of End-User Computing.
• Minimum 2 years in a Helpdesk or similar support role.
• Strong oral and written communication skills.

Responsibilities

• Oversee a team of helpdesk engineers.
• Assist helpdesk engineers with escalations.
• Conduct health checks on Server Infra, Storage and Networks.
• Resolve issues experienced by Helpdesk.
• Guide and mentor junior Helpdesk team mates.

Skills

End-User Computing

Server Operating Systems

M365 Suite

Networking concepts (TCP/IP, DNS)

Storage Systems (File, Object)

Security in Networks

Powershell or scripting

Technical support experience

Customer focus

Time-management skills

Communication skills

Job description

A technology solutions provider in Singapore is seeking an IT Support Team Lead to oversee helpdesk engineers and ensure quality service. The ideal candidate will have a strong focus on customer service, technical support experience, and a passion for mentoring. Key responsibilities include managing team escalations, conducting system checks, and providing solutions to client issues. Occasional travel within Singapore may be required.